This position is accountable for the development of strategy, programs and personnel for Technical Service in support of overall strategic sales goals. This includes development and maintenance of training programs and presentation materials, as well as implementation of a strategic direction in concert with Lead 2030 strategy. Responsible for driving activities of the field Technical Service team and influencing Sales Management to ensure sustainable and profitable growth of Hilti Fastening & Protection specified products.
What You'll do- Coordinate the technical activities of Field Engineers in accordance with Lead 2030 strategies and business objectives established for the Market Organization and the company.
- Develop and implement specific market and/or product-oriented programs and strategies within their market to enhance sales, meet strategic objectives, and provide more value to Hilti customers.
- Establish an effective program (TMP) to maintain close contact with major, targeted Hilti customers (Specifiers, EPC's and Contractors) for the purpose of developing specifier and buyer loyalty to Hilti products and services. This includes a system to identify and concentrate on high potential buying and non-buying accounts and to track progress using SFDC.
- Hire, develop and evaluate (My Contribution) and present (My Development) Technical Service personnel to ensure a high level of competence in providing technical support for the sales organization. These include, but are not limited to: Recruiting, training, developing, evaluating, and terminating people Strategizing, planning and implementing the HNA Technical Service teams' innovative future. Applying learned activities, implementing regional strategies, and acting..."getting things done
- Time Management - Increase the productivity of Technical Service personnel by guiding and coordinating the field activities (owning their own database and working together with AM on job site visits, key customer visits and Strategic Business support, etc.) and marketing activities (seminars, trade shows, inspection seminars, regional meetings, etc.) which drive our business.
- Work with Corporate Product Business Units and Technical Services Department to ensure Field Engineers, Fire Protection Specialists and Project Managers are provided with timely, accurate and useful technical information and training in support of their assignments and market needs.
- Serve as point of contact for all Field Engineer, Fire Protection and Project Manager software needs, including SFDC.
- Plan and conduct regular meetings/seminars which are effective in building the competence of the Technical Service team in conjunction with local sales teams.
- Provide feedback as needed to product and technical departments on customer/market needs as they relate to products, software or other programs.
- Assist in the annual development of Technical Service objectives including KSO and bonus plans.
- Provide support for specific projects or programs as directed by the MO Director, Technical Service.
- Understand Codes, Regulations and Technical Criteria pertinent to local markets, and be able to communicate related issues and opportunities with Sales Management.
- Other duties as assigned.
What You'll Bring- Bachelor's degree in Engineering (Civil, Structural, Mechanical, Electrical, or related discipline) required
- 5years minimum experience in engineering or related technical field.
- 4 years minimum experience with Hilti, with at least 2 years as a Field Engineer, Fire Protection Specialist, Measuring Specialist or Division Project Manager with Hilti
- Ability to be a superior mentor for coaching/training
- Excellent communication & interpersonal skills
- Ability to gather appropriate information and analyze it to develop & implement effective strategies
- Good presentation skills
- Ability to delegate duties & empower others
- Knowledge of basic computer applications (i.e. CRM, CPM, Excel, Word, Outlook and Power Point)
- Ability to multi-task
- Ability to be creative & entrepreneurial
- Excellent problem-solving & decision-making skills
- Ability to be a team player, and a team leader
What's In It for You In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and two days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
