Job Title: Manager: Compliance Risk
Position Reports to: Senior Manager: Case Selection Analytics
Division: Taxpayer Engagement Operations
Location: Head office
Advert Closing Date: 22 September 2026
About the PositionSARS is looking for a self-motivated, passionate person who can work and deliver independently in an extremely pressurised environment, with a team if experts and various internal and external stakeholders. The key deliverables of the role include the managing and allocation of tasks and the proficiency in end-to-end processes to enable execution of cluster objectives. The objective is to enhance service delivery through the provision of specialised expertise, strategic guidance, and operational support in the development and implementation of operational plans and processes, thereby enabling effective analysis, informed decision-making, and the fulfilment of reporting requirements.
Job PurposeTo ensure effective and efficient planning and execution of compliance risk activities to regulate taxpayer compliance and maximise tax revenue collections.
Education and ExperienceMinimum Qualification & Experience Required Bachelor's Degree / Advanced Diploma (NQF 7) in Taxation or Accounting and 8 - 10 years' experience in a Financial Sector, of which 3 - 4 years at a junior management level.
Alternative #Senior Certificate (NQF 4) and 15 years' experience in a Financial Sector, of which 3 - 4 years at a junior management level.
Job Outputs:Process- Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
- Apply functional area policies in order to enhance unit's ability to advise business in complex field and or professional discipline.
- Develop and plan functional unit's quarterly plan in line with the area's annual plan and execute to achieve target's/objectives.
- Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
- Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
- Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
- Plan and manage projects in area of accountability that impact on different business areas.
- Plan and report on unit's outputs, identify deviations and problems which may affect outputs and develop and implement alternative plans.
- Plan for handling work outputs, pull together interdependent activities and specify priorities, standards, and procedures to ensure tactical implementation.
- Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
- Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
- Research and support workable recommendations/solutions that meet business needs through information analysis.
- Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
- Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.
Governance- Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
- Manage and or advice on the translation and application of policy in a specific functional area.
- Monitor and promote the application of governance and required legal compliance in the context of policy and processes.
People- Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
- Develop and maintain a team that is capable for operating to their full capability and provide appropriate skills, knowledge and experience.
- Plan and implement enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
- Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
Finance- Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans.
- Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
- Establish revenue targets for individuals and teams and identify and pursue opportunities to increase revenue collection in area of accountability.
- Implement and monitor financial control, management of costs and corporate governance in area of accountability.
Client- Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
- Develop and ensure implementation of practices which build excellence and encourage others to provide exceptional client service.
- Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
Behavioural competencies- Accountability
- Fairness and Transparency
- Honesty and Integrity
- Problem Solving and Analysis
- Respect
- Trust
Leadership competencies- Ability to translate strategy into execution
- Concern for Impact of own behaviour on others
- Develops teams and nurtures interdependency
- Inspires others to Positive Action
- Nurtures Future Talent
- Stewardship and Service Orientation
- Strong Results Orientation
- Values and Manages Diversity
Technical competencies- Business Acumen
- Change Management
- Decisiveness
- Effective Business Communication
- Functional Policies and Procedures
- Managerial Budgeting
- Planning and Organising
- Planning, Management and Measurement
- Problem Analysis and Judgement
- Reporting and Interpretation
- Risk Awareness
- Risk Knowledge
Compliance Competency- GOC Confidential - (a) sensitive information
