Wave

Manager, Commission Systems Delivery

Wave • $100K — $120K *
Charlotte, NC 28269In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a related field or equivalent experience
  • 5+ years of project management experience
  • Exceptional communication skills in English
  • Proven ability to supervise and motivate teams
  • Experience in managing multiple projects under tight deadlines
  • Strong analytical and problem-solving capabilities
  • Negotiation experience with stakeholders

Responsibilities

  • Lead and motivate the Commission Systems team through project shifts
  • Oversee the Change Request intake process for prompt submissions
  • Consult with stakeholders to prioritize and recommend solutions
  • Act as an escalation point to resolve roadblocks and mitigate risks
  • Delegate resources to ensure business continuity and task completion
  • Coordinate project kick-offs and maintain documentation
  • Collaborate with cross-functional teams to deliver commission system features
  • Partner with QA teams to execute test plans and meet requirements
  • Analyze complex data to recommend scalable, automated solutions

Benefits

  • Flexible hybrid work schedule
  • Office environment with collaborative team structure
Full Job Description
Job Summary

Do you thrive in leading teams to deliver exceptional project outcomes while driving improvements in business processes? Join Spectrum as the Manager of Commission Systems Delivery, where you'll guide the business analyst staff through all phases of project implementation, requirement gathering and system testing. Your leadership will bridge business operations and technology, ensuring projects are completed with precision and drive meaningful enhancements to our commission systems.

Responsibilities

  • Lead and motivate the Commission Systems team through shifting priorities for projects and enterprise initiatives
  • Oversee the Change Request intake process, ensuring requests are fully documented and submitted promptly
  • Provide consultative support to stakeholders to identify, prioritize and recommend solutions for competing requests
  • Resolve roadblocks and mitigate risks by acting as an escalation point to ensure successful on-time project delivery
  • Delegate and align resources to guarantee completion of work and business continuity
  • Coordinate kick-off meetings for major development projects and maintain project documentation for stakeholder review
  • Manage project tasks for commission systems, collaborating with cross-functional teams to deliver quality features and user experience
  • Partner with QA teams to develop and execute test plans, ensuring business specifications and technical requirements are met
  • Compile, analyze and present complex data related to system configuration, recommending scalable solutions and automation opportunities


Working Conditions
  • Office environment
  • Eligible for a flexible hybrid schedule


Qualifications

Required Qualifications:

Education
  • Bachelor's Degree in a related field or equivalent combination of education and experience


Experience
  • 5+ years of project management experience


Skills
  • Ability to read, write, speak and understand English
  • Ability to work independently
  • Ability to supervise and motivate others
  • Ability to communicate clearly in oral and written formats
  • Ability to manage multiple projects and meet deadlines
  • Ability to collaborate and solve problems under pressure
  • Ability to analyze and interpret data, showing judgment and initiative
  • Ability to work with internal and external cross-functional teams
  • Ability to establish rapport and gain commitment to project goals
  • Professional, positive and approachable demeanor
  • Demonstrated interpersonal skills, confidence and comfort around peers and leadership
  • Attention to detail and critical thinking
  • Negotiation skills with key stakeholders


Preferred Qualifications

Education
  • Project Management Professional (PMP) certification or completion of a recognized project management curriculum


Experience
  • 3+ years management or leadership experience leading compensation administration, testing or QA teams
  • 5+ years experience with enterprise-level commission systems
  • Thorough knowledge of sales commission plans and compensation processes

About Wave

Wave is a Canadian financial services company that provides accounting, invoicing, and payment processing software for small businesses. The company was founded in 2010 by Kirk Simpson and James Lochrie. Wave's software is used by over 4 million small businesses around the world. In 2019, the company was acquired by H&R Block for $405 million. Wave is headquartered in Toronto, Canada.
Learn more about Wave
Size
200 employees
Industry
Finance & Insurance
Founded
2011
* Ladders Estimates

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