Job Description

This position is remote eligible, but with a preference for candidates based in McLean, VA; Dallas, TX; or Memphis, TN

This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As a Manager, Commercial Product you will support these areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth. On the Commercial Product team, you will report to the Director, Product Management. You will work on projects including Hilton's Groups, Meetings and Events (GM&E) product family and Business-to-Business (B2B) programs.

What you'll do during a typical day:

• Understand the detailed needs of customers, suppliers, hotel owners and operators and how these needs fit into the big-picture solution set
• Create user flows, write detailed user stories, requirements, support wireframe and prototype creation, plus manage backlog
• Oversee the development of requirements and lead end-to-end user acceptance testing to help deliver new features, integrations, and products
• Conduct detailed competitive and comparative analysis and ensure the team knows the latest developments in the industry to inform strategic decision-making
• Develop customer-insight-led recommendations with executive summaries and backup details by requesting and analyzing data from multiple sources. Present customer, market and operational insights to product and business leaders as well as delivery teams, gathering feedback to inform product decisions

How you'll collaborate with others:

• Lead business and technology team discussions for discovery, solutioning and delivery.
• Collaborate with teams across technology, marketing and loyalty, analytics, sales, and commercial services
• Work with third-party vendors to support product needs, testing activities, and delivery of enhancements and fixes

Deliverables you'll take ownership of:

• Detailed requirements and product documentation that support new features, integrations and enhancements across Hilton's B2B programs and Groups, Meetings and Events products
• Insight-led recommendations and presentations that bring together customer feedback, market research and data analysis to support product strategy decisions

What It Takes to Make the Stay

You have these minimum qualifications:

• Five (5) years of professional experience, including one (1) year of Product Management or related experience
• Experience capturing detailed requirements for complex programs and collaborating with a broad range of partners to deliver successful outcomes
• Travel up to 20%

It would be useful if you have:

• Experience in Groups, Meetings and Events or B2B
• Experience working with third-party vendors
• Experience working with JIRA, Confluence, Smartsheet, VS Code and/or Figma
• Experience in the hospitality industry

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
• Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future - Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $100,000 - $145,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

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