Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-time

Reports to: Director of IT Infrastructure

Purpose

The Manager, Cloud & Infrastructure is responsible for driving the execution and delivery of PANTHERx's infrastructure strategy across hybrid on-premises and Azure cloud environments. This role owns day-to-day infrastructure operations, vendor relationships, contractor management, and project delivery for critical initiatives including the self-hosting of our pharmacy management platform (CareTend), data center builds at colocation sites, and disaster recovery implementation. This is a hands-on leadership role requiring someone who can drive projects to completion, make strategic decisions based on experience, and serve as the Director's right hand in building a world-class enterprise infrastructure organization.

Responsibilities

• Leads infrastructure project execution from planning through delivery, including data center builds, Azure landing zone implementation, ExpressRoute deployments, and hybrid connectivity projects.
• Owns vendor and contractor relationships, including RFP processes, scope management, escalations, and performance accountability. Ensures vendors deliver on commitments and drives resolution when they do not.
• Manages a team of infrastructure engineers and technical leads, including an Infrastructure & Cloud Lead and Cloud Engineers. Provides direction, removes blockers, and ensures execution aligned with strategic goals.
• Designs and implements disaster recovery strategy and documentation for hybrid environments, including failover testing, RPO/RTO planning, and runbook development.
• Partners with application, data, and security teams to understand their roadmaps and translate business requirements into infrastructure solutions. Embeds infrastructure thinking into cross-functional planning.
• Drives operational maturity across change management, incident response, post-mortem processes, documentation standards, and CMDB hygiene.
• Implements and maintains observability tooling for hybrid infrastructure, including experience with Grafana and monitoring solutions that span on-premises and cloud environments.
• Manages capacity planning, cost optimization, and Azure spend governance. Identifies waste, forecasts growth, and makes recommendations on resource allocation and reservation commitments.
• Coordinates infrastructure builds across geographically distributed sites (Pittsburgh, Memphis, DataBank colocation facilities) and ensures consistency in standards and execution.
• Balances hands-on technical work (50%) with leadership and coordination responsibilities (50%). Steps into technical execution when the team is blocked or expertise is required.
• Participates in on-call rotation for critical infrastructure support.

Required Qualifications

• 10+ years of hands-on experience in enterprise infrastructure, with at least 5 years in data center operations and colocation environments.
• 5+ years of experience designing and managing Azure cloud infrastructure (IaaS, networking, landing zones, hybrid connectivity).
• Proven experience building and executing disaster recovery strategies in hybrid environments, including documentation, testing, and cross-site failover.
• Strong background in vendor management, including contract negotiations, RFPs, scope management, and escalations.
• Experience successfully managing technical teams and contractors, including resource planning, prioritization, and accountability.
• Deep understanding of hybrid infrastructure architecture, including on-premises data centers, Azure ExpressRoute, site-to-site VPN, and multi-region connectivity.
• Experience with observability and monitoring tools in hybrid environments (Grafana, Azure Monitor, or equivalent).
• Ability to translate technical complexity for non-technical stakeholders, including executive leadership and cross-functional partners.
• Strong decision-making ability and comfort operating with autonomy in ambiguous or high-pressure situations.
• Experience in healthcare or other highly regulated industries (HIPAA, SOC 2, or equivalent compliance frameworks).

Preferred Qualifications

• Azure certifications (AZ-305 Azure Solutions Architect Expert, AZ-104 Azure Administrator Associate, or equivalent).
• Experience with Infrastructure as Code (Terraform, Bicep, ARM templates) and automation tooling.
• Familiarity with ITIL or other operational frameworks for change management and incident response.
• Background in capacity planning, cost optimization, and Azure spend governance.
• Experience leading infrastructure teams through organizational scaling or transformation.
• Knowledge of SQL Server, Active Directory, M365, and AVD in enterprise environments.

Work Environment

This position operates in office at least three days a week with some travel to PANTHERx sites (Pittsburgh, Memphis) and colocation facilities as needed. This role routinely uses standard office equipment such as computers, phones, and collaboration tools.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data on a screen. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!