CVS Health

Manager - Clinical Support

CVS Health • $78K — $168K *
Mccutcheon Field, NC 28545In-Person
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Active RN license required.
  • Bachelor's in nursing preferred; advanced degree is a plus.
  • Minimum 3 years of nursing experience; management experience preferred (5 years).
  • Strong project management and prioritization skills with minimal supervision.
  • Demonstrated problem-solving and communication skills, high emotional intelligence.

Responsibilities

  • Align on nursing goals with leadership for quality patient care and experience.
  • Support recruitment and ensure team diversity reflecting community.
  • Ensure comprehensive onboarding and ongoing development for clinical staff.
  • Manage nursing preceptors and promote a culture of retention.
  • Monitor industry standards to improve care quality and employee engagement.

Benefits

  • Mission-driven role that improves health outcomes for Medicare patients.
  • Paid vacation, sick time, and retirement matching.
  • Comprehensive health, vision, and dental insurance.
  • Leadership development and continuing education stipends.
  • Flexible work environments and opportunities for rapid advancement.
Full Job Description
Job Description

Company: Oak Street Health

Title: Manager of Clinical Support (Field)

Location: Varies

Role Description

We are looking for a results oriented field based Manager of Clinical Support with strong leadership, interpersonal, and communication skills to exercise administrative and functional supervision over nursing personnel. The ideal field-based Manager of Clinical Support executes quarterly objectives and long-term goals to ensure the successful recruitment, retention and engagement of our clinical team members (Nurse / Medical Assistant / Phlebotomists) throughout the region they support, consistent with Oak Street Health's mission. This individual collaborates with stakeholders regionally and centrally, including the central VP of Nursing, to ensure alignment on initiatives, clear priorities, and consistent communication throughout the region, in order to achieve targets. The field-based Manager of Clinical Support plays an integral role in the field Leadership Team of their respective region to ensure all aspects of the business are aligned with quality nursing care, optimal patient outcomes, and excellent patient experience.

Responsibilities:
  • In collaboration with the central VP of Clinical Support, and the local regional leadership team, align on a plan to achieve quarterly and annual nursing goals in accordance with regional targets in patient care, quality, and experience. Support the care team nurses with achieving these goals, to meet Oak Street Health's high standards of patient care.
  • In partnership with local leaders, support the recruitment and hiring of clinical staff, hiring for fit to our values, mission, and promote team diversity to ensure staff are reflective of the communities we serve, while developing a strong pipeline particularly for new centers.
  • In partnership with the centralized training function, ensure consistent and comprehensive onboarding for new care team Nurses/ MAs/ Phlebotomists.
  • In collaboration with nursing leadership, support the development of and own the local execution of ongoing nursing development opportunities including but not limited to nursing grand rounds, specialized training programs, and annual clinical competencies.
  • Directly manages regionally-allocated MA and RN preceptors
  • Prioritize clinical team member retention by creating an engaging culture that inspires commitment and encourages excellence and strives for equity and inclusion.
  • Remain knowledgeable of industry standards and state regulations, and monitor and review best practices as necessary.
  • Advise the regional and central nursing leadership teams about performance, and opportunities to improve care outcomes, quality, experience, and employee engagement.
  • Collaborate with Central and Regional Leadership in implementation of clinical operational standards and processes to streamline operations and patient flow.
  • Work with the clinical and leadership team to implement and execute new clinical services and programs, including addressing gaps and providing feedback on program improvement.
  • Leverage central policies and procedures, and refine locally as needed, for improvement of patient flow and safety.
  • Ensure the patient safety program goals and standards are executed consistently in the supported centers.
  • Other duties as assigned.


Minimum Requirements:
  • Current license to practice as a registered nurse.
  • Bachelor degree in nursing strongly preferred; Advanced degree preferred.
  • US Work Authorization.
  • Minimum of 3 years nursing experience.
  • 5 years management experience preferred.
  • Somebody who embodies being "Oaky" (see below).
  • Ability to independently manage and lead projects in a timely manner with minimal supervision, and ability to prioritize and effectively navigate multiple competing priorities.
  • Demonstrated skill in problem solving, critical thinking, conflict resolution, and exceptional communication skills.
  • A flexible and positive attitude, and a strong desire to change the traditional primary care paradigm.
  • High emotional intelligence as evidenced by ability to evaluate/perceive a situation from multiple lenses and understand various perspectives in coming to problem resolution.
  • Travel Required


Ideal Candidates will have:
  • Experience as a visionary and inclusive leader who inspires and motivates team members to perform their best, and align with our mission.
  • Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously manage multiple projects with high level of quality and productivity.
  • Demonstrated ability to effectively deal with ambiguity, including handling risk and uncertainty in a manner consistent with Oak Street Health values; flexible and adaptable.
  • Ability to coach, direct, motivate, and evaluate nursing staff while prioritizing safe, consistent, and quality care for patients.
  • A high degree of integrity, and be results driven.


What does being "Oaky" look like?
  • Radiating positive energy
  • Assuming good intentions
  • Creating an unmatched patient experience
  • Driving clinical excellence
  • Taking ownership and delivering results
  • Being relentlessly determined


Oak Street Health Benefits:

  • Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
  • Paid vacation, sick time, and investment/retirement 401K match options
  • Health insurance, vision, and dental benefits
  • Opportunities for leadership development and continuing education stipends
  • New centers and flexible work environments
  • Opportunities for high levels of responsibility and rapid advancement


Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$78,331.00 - $168,714.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

About CVS Health

Omnicare provides comprehensive pharmaceutical services to patients and providers across the United States. As the market-leader in professional pharmacy, related consulting and data management services for skilled nursing, assisted living and other chronic care settings, Omnicare leverages its unparalleled clinical insight into the geriatric market along with some of the industry's most innovative technological capabilities to the benefit of its long-term care customers. Omnicare also provides key commercialization services for the bio-pharmaceutical industry through its Specialty Care Group.

CVS Health Careers

Joining CVS Health presents a unique opportunity to advance your career in a company where innovation, leadership, and growth go hand in hand. As a leader in the healthcare industry, CVS Health is more than just a pharmacy. We are a team of professionals dedicated to improving lives and optimizing health outcomes.

Work You’ll Do

At CVS Health, you will be part of a culture that values diversity and inclusivity, fostering an environment where every team member’s contribution is valued. Engage in meaningful work that directly impacts lives, driving innovation in healthcare services and solutions.

Explore Job Opportunities

Whether you’re looking for a position in pharmacy services, corporate leadership, or in-store management, CVS Health offers a variety of employment opportunities that will help you harness your skills and thrive professionally. Our job opportunities span across a wide range of professional fields and geographic locations, ensuring that your career at CVS Health aligns with your professional goals and lifestyle.

Internship Programs

Kickstart your career with CVS Health through our internship programs. These opportunities are designed for ambitious students eager to develop their skills in a real-world setting. Internships at CVS Health are not only about gaining work experience but also about making meaningful contributions to our ongoing projects.

Professional Growth and Development

CVS Health is committed to the professional growth of our employees. With access to cutting-edge technology, industry-leading experts, and comprehensive diversity training, our team members are equipped to lead and innovate. We support career advancement through professional development programs, leadership training, and opportunities for networking and internal mobility.

Benefits and Culture

Our employees enjoy a range of benefits that reflect our commitment to their well-being and success. From health and wellness benefits to professional development programs, CVS Health is dedicated to ensuring our team members have the resources they need. Our inclusive culture encourages collaboration and continuous learning, making CVS Health a place where you can grow and succeed.

Join Our Team

Ready to take the next step in your career? Explore the open positions at CVS Health that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Stay Connected

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Don’t just look for a job. Look for a place where you can be a part of something bigger. Visit our careers page to find the position that’s right for you and join a team that values innovation and leadership in healthcare.

READ CAREERS BLOG

Stay ahead in your career with insights from those who know CVS Health best – our team. Learn from their experiences and get insider tips that can help you succeed in your next interview, craft a standout resume, and build a career you’re proud of at CVS Health.
Learn more about CVS Health
Size
300,000 employees
Market Cap
$122 billion
Industry
Pharmaceuticals & Biotech
Net Income
$7.1 billion
Founded
1963
5 Year Trend
+10.5%
Revenue
$268.7 billion
NASDAQ
CVS
* Ladders Estimates

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