Bachelor's degree in a health-related field; Master's preferred
5+ years of experience in healthcare program management or clinical operations
Background in health coaching or direct patient engagement
Proven experience in leading a clinical or health services team
Strong analytical skills and data literacy
Proficient in Microsoft Office Suite, especially Excel and SharePoint
Excellent communication and organizational skills
Responsibilities
Oversee daily operations of the CCS team, ensuring service delivery and member experience
Serve as the primary point for escalations regarding clinical and operational issues
Conduct regular team check-ins and operational reviews to ensure accountability
Lead implementation of new tools and processes; train team members
Foster a culture of continuous improvement and operational excellence
Manage strategic program initiatives from planning to execution, defining success metrics
Design scalable workflows for program growth and client onboarding
Benefits
Opportunities for professional development and growth
Engagement in a culture focused on health equity and continuous improvement
Flexible work environment
Collaboration with cross-functional teams and senior leadership
Access to updated tools and technology for enhanced work efficiencies
Full Job Description
Responsibilities:
Team Leadership & Operations
Oversee daily CCS team operations including staffing, scheduling, and workload management to ensure consistent service delivery and member experience.
Serve as the primary escalation point for clinical, operational, and member experience issues, removing barriers to care delivery.
Conduct regular 1:1s, team check-ins, and operational reviews to maintain alignment and accountability.
Lead rollouts of new tools, systems, and processes; train team members and drive adoption of updated workflows and protocols.
Champion a culture of continuous improvement and operational excellence.
Program Strategy, Design & Scalability
Lead strategic and operational program initiatives from scoping through execution, defining goals, success metrics, deliverables, and resource plans.
Design and implement scalable workflows to support program growth, new client onboarding, and expanded member reach.
Document and standardize best practices across the CCS team and partner operations; build tools and resources to support accurate, consistent member information delivery.
Identify inefficiencies and lead continuous improvement initiatives aligned with Cancer Care and Infusion strategic priorities.
Data, Performance & Compliance
Collect, analyze, and interpret operational data to inform decision-making and measure program success.
Build and maintain dashboards and reports to track KPIs, surface insights to leadership, and drive corrective action where needed.
Ensure program compliance with HIPAA, CMS, and internal policies; support quality improvement initiatives and prepare regular performance reports for leadership and stakeholders.
Work closely with Clinical Operations, Strategy, Product/Tech, and Implementation teams to align on goals and ensure seamless execution across care settings.
Partner with senior leadership on high-priority initiatives, providing structured recommendations on new opportunities, pilots, and partnerships.
Serve as a key connector and liaison between the CCS program team and senior leadership, facilitating communication and eliminating organizational silos.
Requirements
Bachelor's degree in a health-related field (Nursing, Public Health, Health Administration, Health Sciences, or similar); Master's preferred
5+ years of experience in healthcare program management, clinical operations, or a related health services role
Background in health coaching, health education, or direct patient/member engagement
Demonstrated experience leading and developing a clinical or health services team
Strong analytical and data literacy skills; comfortable building and interpreting performance dashboards and reports
Proficiency in Microsoft Office Suite, including Excel and SharePoint
Excellent communication, organizational, and stakeholder management skills
Ability to work independently in a hybrid environment; must be Dallas area based
Preferred Qualifications
Experience building or scaling a healthcare program in a startup or high-growth environment
PMP or similar project management certification
Prior experience supporting medical or surgical team
Experience with EHR systems and healthcare analytics platforms and Sales Force
Strong Candidates Will
Demonstrate a builder's mindset - excited to create structure, design processes, and grow a program from the ground up rather than maintain the status quo.
Lead with both clinical credibility and operational discipline, earning the trust of a clinical team while driving measurable program outcomes.
Use data confidently to identify patterns, present insights to leadership, and make evidence-based program decisions.
Coach and develop team members with empathy and directness, holding high standards while investing in individual growth.
Thrive in a fast-paced, technology-enabled environment and adapt readily to shifting priorities and new processes.
Communicate clearly and proactively across teams - with the CCS team, cross-functional partners, and senior leadership.
Approach member engagement and health education with genuine care and cultural humility.
Demonstrate a commitment to health equity - ensuring every member who could benefit from CCS support has the opportunity to receive it.
