THE ROLE IN A NUTSHELLBase Salary: CAD $104,406.00 - 130,508.00
- Drive best practices, evolve processes, and foster a spirit of continuous improvement by challenging the status quo.
- Manage the partner Change Request pipeline and prioritize all IT initiatives in consultation with HBM+ leadership and the IT team.
- Work with IT to scope, plan, and manage maintenance requests, rules, and system releases.
- Manage and communicate the day-to-day and long-term status reporting for projects to stakeholders while applying appropriate risk management practices.
- Participate in HBM+ initiatives as a technology subject matter expert. Liaise with internal and external stakeholders for HBM+ IT related activities, including, but not limited to, agile pod and product ownership.
- Actively bring forward ideas and look for opportunities to evolve or create new products and services.
- Ensure compliance with our contractual obligations including service level agreements.
- Foster and build a positive, collaborative team environment where employees are engaged and motivated to achieve results.
- Participate in business strategy development and planning to ensure sustainability and on-going success.
- Represent HBM+ on the Privacy and Security Committee.
- Lead, mentor, and coach the Client Success team. Encourage and inspire employee development to maintain a highly effective team.
WHO WE'RE LOOKING FOR- University degree or college diploma in Business Administration, Computer Science, or related discipline.
- Minimum 10 years of experience in the group insurance or Health Benefits Administration industry with at least five years of experience managing and leading a client-facing team.
- Demonstrated knowledge of GSC's business practices and technologies.
- Strong information technology experience.
- online transaction processing
- software development lifecycle including rules-based development
- release planning activities
- web-based applications
- system integration
- Strong business acumen with a strategic management focus.
- Strong analytical skills and experience with business process development and analysis.
- Demonstrated leadership experience to motivate, build, develop and lead highly effective teams in a collaborative and engaging environment.
- Highly developed planning, organizing, and negotiating skills; can manage multiple tasks, meet deadlines, and respond to changing priorities.
- Experience identifying and driving continuous process improvements.
- An accomplished facilitator with excellent interpersonal skills.
- Clear and effective written and oral communication skills and the ability to communicate to all levels of internal and external stakeholders.
- Ability to travel occasionally within Canada will be required.
NICE TO HAVE The following designations or certifications would be considered an asset:
- Project Management Professional (PMP)
- Certified Associate in Project Management (CAPM)
- Certified Employee Benefits Specialist (CEBS)
- Bilingual French/English would be considered an asset.
