Job Summary
About the team
FreeWheel takes an innovative, collaborative, and white-glove approach in providing best-in-class services and forward-looking business solutions for the media industry. This opportunity is at FreeWheel, a Comcast Company, and will be focused on the Advertiser Suite, that encompasses our Buyer Cloud and Curation Hub programmatic technologies.

The Client Solutions team ensures our clients experience exceptional service from pre- sales scoping through to implementation and retention. We use our deep domain knowledge, system expertise and close engagement with our clients to ensure Freewheel is delivering to meet our client's critical business challenges and evolving needs.

We are tasked with delivering creative and custom software workflow solutions to the business challenges faced by the world's largest Media Agencies and AdTech companies. We are a vital partner for other Freewheel functions, and your communication skills, passion for media, and business & technical acumen will all contribute to the development of complex solutions that power the future of the industry. Your solutions will take many forms, from proof of concepts and demos to large multi-faceted deployments of new and existing demand-side technologies and capabilities.

Job Description

About the role

Reporting to the Director, Client Solutions, this is a line management role for FreeWheel's Solutions Engineering function for our proprietary Buyer Cloud DSP (Demand Side Platform) and Curation Hub deal management tech. You will use your skills and experience to improve the scalability and sustainability of our global team for product implementations, improving our client's time to value and return on investment for our products and services. You govern the implementation and optimisation service model for our software and services, collaborating with other functions across FreeWheel to bring new technology to market, from Go-To-Market (GTM) strategy to general acceptance implementation and ensuring all our products have a best-in-class solution fit. You will be responsible for supporting our US pipeline working closely with your UK counterpart for a team who can be deployed on global, regional and/or local opportunities as required.

Responsibilities

• Lead, develop, and manage a team of Solutions Engineers, including performance reviews, career planning, coaching, and day-to-day guidance to drive a high-performance culture
• Own team resourcing and capacity planning, aligning headcount and skillsets to current and future pipeline demand
• Partner with commercial teams to support pre-sales opportunities, ensuring effective requirements gathering and strong solution fit for prospective clients
• Oversee the end-to-end delivery of client solutions, including requirements definition, configuration, validation, and quality assurance
• Define and continuously evolve the Solutions Engineering service model to enable scalable, repeatable, and high-quality implementations and optimisations
• Collaborate cross-functionally with Revenue, Client Services, Product, Engineering, and HR to ensure alignment on priorities, execution, and organisational readiness
• Influence product development by working closely with Product and Engineering throughout the lifecycle to ensure solutions meet market and client needs
• Build and maintain senior stakeholder relationships, acting as a trusted technical advisor in strategic and executive-level client engagements
• Establish and monitor performance metrics, quality standards, and delivery KPIs to drive operational excellence and continuous improvement
• Own escalation management and technical issue resolution frameworks, ensuring timely resolution of critical issues while maintaining client satisfaction and team effectiveness
• Other duties and responsibilities as assigned

About You

• Must have a minimum of 3 years of hands-on experience working with the FreeWheel platform
• Client-centric, strategically minded and an exceptional communicator
• Excellent stakeholder relationship skills, able to influence and implement strategies to grow and sustain their function
• Proven experience in team leading or line managing a diverse team of individual contributors
• Solid background in SaaS and loves to creatively evolve service models with scalable and sustainable strategies
• Strong understanding of the AdTech industry ideally the Programmatic advertising ecosystem and openRTB-enabled technologies
• Familiarity with Python and SQL, APIs, and AWS or comparable cloud services
• Technical acumen with implementing/ optimising/ managing SaaS solutions - you will need to understand and apply technical concepts working with technically minded solutions engineers and product & engineering teams

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills
Advertising Technologies, Client Satisfaction, Customer Solutions, Leadership, Operational Excellence

Compensation
Primary Location Pay Range: This job can be performed in California with a good faith estimated pay range upon hire of $126,223.08 - $168,297.44 USD.

This job can be performed in New York, Washington, and New York City with a Pay Range of $126,223.08 - $197,566.56

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education
Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience
5-7 Years