The
Manager, Client Services - Security Operations is responsible for leading, managing, and supporting the day-to-day operations and service delivery of a diverse portfolio of security services across the Pacific Region, including
mobile security operations and site-based security contracts. The role provides operational leadership, strengthens client relationships, supports frontline teams, and ensures consistent, high-quality service delivery across multiple client sites and service environments.
Salary: $80,000 to $100,000Key Responsibilities:- Build and maintain strong client relationships, acting as a trusted advisor on security, safety, and operational solutions.
- Manage a diverse portfolio of client accounts, ensuring consistent service delivery, contract compliance, and regular on-site engagement.
- Develop and implement customized security solutions that address client needs, reduce risk, and optimize security coverage.
- Oversee day-to-day security operations, including staffing, scheduling, site coverage, and ensuring all shifts are filled by trained and qualified security professionals.
- Ensure operations remain compliant with contractual obligations, company standards, and applicable British Columbia security and employment legislation.
- Lead new account start-ups and transitions, coordinating staffing, training, site requirements, Standing Orders, reporting processes, and operational readiness.
- Provide leadership during incidents and critical situations, ensuring appropriate response, escalation, communication, and follow-up.
- Establish and monitor key performance indicators (KPIs), using operational data and reporting to identify trends and drive continuous improvement.
- Oversee site-level security procedures and systems, including CCTV, access control, incident reporting processes, and site-specific operational requirements.
- Monitor account financial performance, including margins, site costs, spending controls, and opportunities to improve operational efficiency.
- Support client retention and account growth by identifying opportunities for service improvements and participating in contract renewals and rate discussions.
- Maintain a strong on-site presence and work closely with clients, security teams, and internal departments to proactively address operational challenges.
Required Qualifications & Experience- Demonstrated leadership experience with the ability to motivate, develop, and lead high-performing teams.
- A minimum of 4-6 years of progressive security operations experience in a management or leadership capacity.
- Proven experience managing client relationships, resolving complex operational challenges, and identifying opportunities for account growth and service improvement.
- Strong operational leadership experience, including overseeing large teams and supporting multiple client sites.
- Excellent verbal and written communication skills, with the ability to build effective relationships with clients, employees, and internal stakeholders.
- A calm and decisive approach under pressure, supported by sound judgment and a hands-on approach to problem-solving.
- Experience developing operational documentation, including policies, procedures, reports, business cases, post orders, and staffing schedules.
- Strong organizational, analytical, and administrative skills, with proficiency in Microsoft Office applications.
- A valid Class 5 BC Driver's Licence and access to a reliable vehicle for travel between client sites.
- A solid understanding of financial management within a service-based environment, including labour costs, margins, budgets, and other key cost drivers.
What We Offer- Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
- Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
- Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
- Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.
