THE ROLE:We expect a Manager, Client Partnership to build a strong understanding of the clients in their portfolio's business, challenges, goals, and SWOT. You'll help represent DEPT® to our clients, supporting relationships beyond organizational skills through a mix of account management and strategic support.
**This is a remote, US-based role. However, prefer candidates located on the west coast or central timezone.
WHAT YOU'LL DO:CLIENT MANAGEMENT- Support senior clients in developing annual media strategies
- Participate in recurring meetings with client-side leadership, focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth
- Help ensure client satisfaction by regularly communicating with key decision-makers
- Support client retention and growth efforts
- Assist in resolving issues that arise on accounts, whether internally or with clients, escalating as needed
- Support new business pitches and proposals alongside leadership and growth team
BUSINESS KNOWLEDGE AND COMPLIANCE- Assist in forecasting, reconciling, and monitoring client media revenue and profitability
- Help estimate, manage, monitor, and reconcile client out-of-pocket media funds
- Develop a working understanding of scope management, including tracking, managing, and flagging scope pacing issues
- Support management of client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner
- Assist in productizing our media services within a proposal and SOW
- Support drafting of SOWs, amendments, and other legal adjustments in partnership with the contracts team as needed
- Support contract negotiations and help oversee implementation of commercial agreements
- Identify and help pursue cross-sell and upsell opportunities to drive innovation, strategy, and organic revenue growth
- Help ensure teams are operating effectively and efficiently toward client goals while supporting financial revenue targets on accounts
TEAM PARTICIPATION & STRATEGIC LEADERSHIP- Work with media teams to help drive strategies and work that moves clients' business forward
- Support the crafting of strategic responses to briefs and help develop a POV on media, data, and tech
- Help draw conclusions and actionable insights from performance analysis
- Support delivery of work to the highest possible standard
- Contribute to the strategic process by sharing ideas and experience
- Support employee retention and contribute to direct reports' growth, where applicable
OWNERSHIP & EXECUTION- Good judgment under ambiguity. Can make progress without waiting for perfect requirements while knowing when to ask for help.
- Bias toward ownership. Proactively identifies problems, helps define success, and drives media performance work to completion with reasonable oversight.
- Ability to prioritize. Comfortable making tradeoffs across competing campaign priorities and client needs, especially during high-volume flight periods.
- Comfort with autonomy. Can independently own recurring media workstreams (reporting, optimizations, pacing), creating capacity for broader strategic client work.
COMMUNICATION & COLLABORATION- Strong written communication. Produces clear campaign documentation, concise performance updates, and polished client-facing reporting materials.
- Strong stakeholder management. Effectively coordinates across media, strategy, and data teams, manages competing priorities, and builds trust with cross-functional partners.
- Comfort with rapid iteration. Incorporates performance data and feedback quickly, adapting campaigns to changing client needs or business priorities.
LEARNING & PROBLEM SOLVING- Learning velocity. Demonstrated ability to ramp quickly across platforms, verticals, or unfamiliar domains and apply new knowledge effectively.
- Quality control instincts. Strong attention to detail for campaign QA, reporting accuracy, and proactively catching issues (pacing, tracking, discrepancies) before they reach clients.
CROSS-CHANNEL EXPERTISE- Media activation experience. Solid understanding of Paid Search, Paid Social, and Programmatic, along with an appreciation for how activation work connects to Strategy, Data Science, and Data Tech.
- Cross-LOB operator mindset. Understands how media workstreams connect across lines of business and can identify opportunities to improve collaboration, consistency, and efficiency across channels.
WHAT YOU BRING:- 3+ years experience in roles servicing clients in an agency environment
- Experience supporting large media accounts and agency teams
- Experience supporting complex media campaigns and retainers (experience in paid search, paid social, or programmatic preferred)
- Experience with campaign execution and budget management
- Comfortable working across both brand and conversion/direct-response campaigns
- Strong organizational skills with the ability to support multiple projects simultaneously
- Strong client relationship skills, including experience supporting strategy development
- Solid problem-solving skills
WHAT DO WE OFFER?We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:
- Healthcare, Dental, and Vision coverage
- 401k plan, plus matching
- PTO
- Paid Company Holidays
- Parental Leave
#LI-RemoteThe anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise,
physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible.
US Remote Range
$80,000-$115,000 USD
