The RoleYou will develop and evolve long-term, trusting relationships with a portfolio of customers, leading to high levels of customer retention and satisfaction. Understanding your customers goals and objectives and embedding Sedex and our offering to deliver value at each stage of their customer journey.
Responsible for delivering an additional revenue target within Sedex's current book of business by selling other tools and services not included within a customer's standard membership. You will act as the main point of contact in managing your accounts, collaborating with internal key stakeholders to deliver a high level of customer experience.
Key Responsibilities- Serve as the lead point of contact for all customer account management matters, ensuring that client needs are met and company objectives are delivered
- Build, evolve and maintain strong, long-lasting customer relationships.
- Identify and secure new opportunities for customer expansion and growth, achieving additional revenue KPI's
- Managing the entire sales cycle, building and delivering pitches, handling negotiations and contracts
- Maintaining accurate records of sales activities within our CRM
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivering of our solutions according to customer needs and objectives
- Accurately forecast customer renewals, metrics and opportunities and identify any at risk.
- Own and resolve customer complaints in a timely manner, ensuring that both the Sedex & the customer's needs are considered.
- Seek opportunities to improve processes that will have a direct and positive impact on the customer journey.
- Take overall ownership of every opportunity won, working closely & collaborating with a variety of internal business teams, ensuring that opportunities are delivered with high customer satisfaction.
- Manage customer membership renewals and contract negotiations in accordance with internal governance and processes.
- Promote and embed new tools, services and events across your customer base.
- Working fast and efficiently, with high levels of organisation.
- Must be able to travel every now and again to London or Madrid where our European offices are based.
Knowledge, Skills & Experience- 4+ years' experience in an account management or sales role
- Results driven, target focussed and able to prove experience of growing accounts.
- To be driven to work in a fast-paced, ambiguous, ever-changing start up environment, and can organise & prioritise your work independently.
- The role carries annual targets broken down quarterly / monthly and requires high levels of opportunity and pipeline management skills. The ideal candidate will be able to demonstrate experience in managing a full sales cycle successfully and to demonstrate that targets can be met (ideally overachieved).
- Experience in creating and strengthening customer and internal relationships. Demonstrable experience of managing executive relationships with the enterprise and strategic accounts, building rapport and confirming Sedex as a critical partner to our customer base.
- Innovative and creative in finding solutions that will exceed customer expectations.
- Critical and creative thinking, with the ability to be agile in an ever changing environment.
- Able to demonstrate practical experience of analysing and improving processes that involve both internal and external parties.
- Strong listening skills and ability to communicate effectively and adapt style to all levels of subject understanding.
- Excellent information gathering and verbal / written presentation skills as well as meticulous attention to detail.
- Knowledge of Salesforce, Microsoft Office and ideally Gainsight.
- Knowledge of procurement systems, Responsible Sourcing and SaaS is an asset but not mandatory.
- Proven track record of taking ownership, meeting targets and driving results.
Department Account Management (AM) Locations USA Remote status Hybrid
