Bloomberg

Manager - Client Management

Bloomberg • $90K — $110K *
King Of Prussia, PA 19406In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree with 7+ years experience in group life and health insurance as Account Manager or Executive
  • Minimum 1 year of management experience
  • Willing to obtain insurance license within 6 months of start date
  • Familiarity with international private medical insurance preferred
  • Knowledge of underwriting practices and key regulatory compliance issues

Responsibilities

  • Lead a Client Management team to enhance customer satisfaction and profitability
  • Drive customer retention through superior concierge-level service
  • Manage a designated book of business and client renewals
  • Develop market strategies for served accounts
  • Stay informed about market competitiveness and product offerings
  • Resolve escalated client issues and foster internal relationships
  • Collaborate with senior management and sales to align products with client needs

Benefits

  • Competitive base pay and annual bonus
  • Comprehensive medical plans and telemedicine access
  • Paid parental leave and 24/7 wellness support
  • Free international healthcare coverage
  • Generous PTO accrual and carry-over options
  • Tuition reimbursement and professional development opportunities
  • 401(k) with generous company match
  • Pet insurance and identity theft coverage
  • Focus on employee well-being with virtual support and events
Full Job Description
The Manager- Client Management will be responsible for leading a team of Client Managers in addition to having individual responsibility for an assigned block of accounts. This management position is responsible for helping to execute the company strategy for customer satisfaction, persistence, profitability and the contribution to sales efforts.

What You Will Do:
  • Leverage your management skills to further develop a world-class Client Management team that is focused on delivering superior customer satisfaction, persistence, and profitability, supporting new business efforts
  • Drive the retention of your team's customers by enabling your team to overdeliver on our promise of concierge level service
  • Manage your own book of business as assigned
  • Prepare all renewal submissions, complete benefit and rate comparisons, and communicate strategies with the client for your individual block of business
  • Develop and implement strategies related to the markets and accounts served
  • Stay up to date on the markets, products, and competitiveness in the industry
  • Build and nurture an internal network to resolve escalated client issues quickly and effectively
  • Set an example for and coach your team to ensure strong relationships with clients and brokers by being an active presence in the marketplace
  • Work closely with the Vice President, Client Management and members of the Sales team to make sure that our products and services are meeting the needs of our corporate customers
  • Support the development of new products, services, and capabilities that lead to improved client satisfaction and retention

About you:
  • You have a bachelor's degree plus at least 7 years of group life and health insurance experience as an Account Manager or Account Executive either within the health insurance industry or within a benefits brokerage environment
  • You have at least 1 year of management experience
  • You are willing to obtain an insurance license for the designated insurance line you will be working on within 6 months of your start date
  • If you have experience or knowledge in international private medical insurance, that is a plus
  • You are acquainted with various underwriting practices including pooling, credibility, reserving and trend
  • You have knowledge of key regulatory and compliance issues, such as HIPAA and ERISA
  • You have a strong executive presence and effective presentation skills
  • You can manage multiple clients, projects, initiatives and associates simultaneously
  • You bring solid client service problem-solving skills and can be flexible and adaptable to changes
  • You are comfortable working with numbers. Your work is accurate and thorough
  • You are a leader who can accept responsibility and be accountable
  • You have solid experience working in Microsoft Office suite and web browsers
  • We require the ability to travel occasionally for this position

What you'll get in return:
  • Competitive base pay + annual bonus
  • Competitive medical plans
  • Telemedicine available
  • Paid parental leave
  • Employee assistance and wellness support 24/7
  • Free international healthcare coverage

Other Great Perks:
  • Work abroad arrangements available
  • Generous PTO accrual program with carry-over option
  • 9 paid holidays in addition to one floating holiday and one volunteer day
  • Tuition reimbursement
  • Career/Learning and development opportunities
  • 401(k) with generous company match
  • Pet insurance offerings
  • Identify theft and legal coverages available
  • Emphasis on well-being (Virtual well-being platform, monthly mindfulness events, and giveaways)

About Bloomberg

Bloomberg L.P. is a privately held financial, software, data, and media company headquartered in Midtown Manhattan, New York City. It was founded by Michael Bloomberg in 1981, with the help of Thomas Secunda, Duncan MacMillan, Charles Zegar, and a 12% ownership investment by Merrill Lynch. Bloomberg L.P. provides financial software tools and enterprise applications such as analytics and equity trading platform, data services, and news to financial companies and organizations through the Bloomberg Terminal (via its Bloomberg Professional Service), its core revenue-generating product. Bloomberg L.P. also includes a wire service (Bloomberg News), a global television network (Bloomberg Television), digital websites, a radio station (WBBR), subscription-only newsletters, and three magazines: Bloomberg Businessweek, Bloomberg Markets, and Bloomberg Pursuits.
Learn more about Bloomberg
Size
20,000 employees
Industry
Media
Founded
1981
* Ladders Estimates

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