Requisition Number: 105150 Position OverviewThe Mgr Services manages delivery, development and implementation of technology solutions for clients. Functions include resource management, service operations management and/or scope management of the project or client engagement, quality and performance metrics of the engagement and/or team, resource management of both technical and non-technical resources associated with the engagement or team, including risk, communication plans, change management, financial performance and overall client satisfaction. Incumbents offer supervision of technical and administrative employees, supervisors/coordinators and onsite/field service personnel to ensure technical solution expectations are met for Insight's internal and external customers.
What you'll do at Insight- Ability to lead a team of personnel by providing leadership, assistance and advice.
- Manage the day-to-day operations of the team and is responsible for employee maintenance (forecasting, operational efficiencies, reviews, etc.), including the management and assistance of company growth through guidance and training.
- Manage the assigned financial aspect of the team, which may include subset ownership of the assigned P&L as well as associated budget.
- Manage the development of client statements of work (SOW's) and associated change control process.
- Demonstrate positive leadership to teammates and represents oneself as a positive stakeholder in all situations.
- Ensure an affirmative focus and representation of corporate initiatives to all teammates.
- Manage all aspects of client billing.
- Ensure contract project goals are accomplished.
- Conduct market and competitive analysis of LOB services.
- Manage the development process of new service offerings thoroughly and completely from concept to active deployment.
- Other duties as assigned.
What you'll need to join Insight- Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.
- 5-8 years' experience managing technology projects including desktop refresh, new technology deployment and program management experience in full IT life cycle (acquisition, deployment, refurbishment, maintenance) and other IT projects related to infrastructure.
- Two years' experience with field service management and service financial management.
- Experience in Project Management is desired.
- Must have the ability to understand and navigate through a SAP system.
- Must have excellent customer relationship management skills and ability to interface seamlessly with delivery, partner, marketing and sales staff.
- Must be able to conduct practice working sessions and run practice update meetings with both technical and non-technical attendees.
- Must have proven track record of exhibiting leadership qualities and skills that motivate practice team members to drive the successful performance.
- Must have prior experience in P&L responsibility for a technology services delivery team and proven success driving profitability and customer satisfaction.
- Must have the ability to lead and manage a technical team delivering complex solutions required.
- Must possess strong analytical skills.
- Must be comfortable in serving as the subject matter expert in their assigned practice area.
- Must be a polished and disciplined communicator, both written and oral.
- Intermediate knowledge of MS Office products required.
Physical DemandsThe physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone and keyboard.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
Work EnvironmentThe work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period of time.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Posting Notes: Chandler, AZ || Arizona (US-AZ) || United States (US) || Data & AI || None || US - Chandler,AZ ||
