Position DetailsPosition Information
Recruitment/Posting Title Manager, Claims Administration
Job Category Staff & Executive - Administrative & Support
Department UFA Risk Mgmt & Insurance
Overview The Department of Risk Management & Insurance manages the complex array of university-wide risk and insurance related matters, including assessing the risks and exposures undertaken by students, researchers, faculty and staff; procuring and maintaining commercial insurance products and services; managing self-insurance programs; managing international travel risks and acting as a university-wide resource for risk management and insurance information.
Posting Summary Rutgers, The State University of New Jersey, is seeking a Manager, Claims Administrationfor the Department of Risk Management and Insurance. This position is responsible for administering assigned workers' compensation, general liability, auto liability, auto physical damage, and employment practices liability claims from incident through resolution. The Manager, Claims Administration exercises independent judgment in evaluating claims, coordinating investigations, working with Rutgers' Third-Party Administrator, internal departments, legal counsel, insurance carriers, medical providers, and other stakeholders, and recommending appropriate claim handling, resolution, reporting, and loss prevention strategies.
Among the key duties of this position are the following:
- Administers assigned workers' compensation claims, including investigation, compensability review, settlement of routine workers' compensation claims within delegated authority, litigation support, and coordinating with Rutgers' Third-Party Administrator and Rutgers' Occupational Health Department, billing/collection dispute resolution, statutory reporting, return-to-work coordination, recovery and subrogation, line negotiation, excess reporting, Medicare/Medicaid coordination, and fraud prevention review.
- Manages assigned general liability, auto liability, and auto physical damage claims, including initial review, investigation, documentation, coordination with internal departments, Third-Party Administrator oversight, and claim resolution recommendations.
- Coordinates employment practices liability claim support in partnership with the Assistant Director, internal and external legal counsel, and other appropriate University offices.
- Monitors accident alerts, police reports, incident reports, claim databases, and other reporting systems in real time to identify potential claims, activate appropriate claim response, and ensure timely escalation.
- Supervises the Administrative Coordinator assigned to Risk Management & Insurance, including assigning work, setting priorities, training, monitoring work quality, and providing input on performance management.
- Identifies claim trends, recommends loss prevention and cost containment strategies, and supports implementation of operational improvements across workers' compensation, auto liability, general liability, and related claim areas.
FLSA Exempt
Grade 06
Salary DetailsMinimum Salary 82166.000
Mid Range Salary 104002.000
Maximum Salary 125837.000
Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
Benefits Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
Position Status Full Time
Working HoursStandard Hours 37.50
Daily Work ShiftWork Arrangement Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System.
Union Description Admin Assembly (MPSC)
Payroll Designation PeopleSoft
Seniority UnitTerms of Appointment Staff - 12 month
Position Pension Eligibility ABP
Qualifications
Minimum Education and Experience - Bachelor's degree in business administration, risk management, or a related field, or an equivalent combination of education and experience.
- Five (5) years of claims, insurance, worker's compensation, or risk management experience.
Certifications/Licenses - Chartered Property Casualty Underwriter (CPCU) and/or Associate in Risk Management (ARM) professional designations.
- A valid driver's license would be required for this position.
Required Knowledge, Skills, and Abilities - Demonstrated ability to independently manage multiple complex claims and projects simultaneously while exercising sound professional judgment and maintaining strict confidentiality.
- Comprehensive knowledge of workers' compensation claims administration, general liability, auto liability, insurance principles, medical terminology, OSHA reporting requirements, and applicable federal and New Jersey laws and regulations.
- Demonstrated ability to analyze complex issues, identify appropriate solutions, and make recommendations regarding claim handling, cost containment, and risk reduction.
- Excellent interpersonal, written, and verbal communication skills with the ability to work effectively with faculty, staff, students, government agencies, legal counsel, insurance carriers, medical providers, and other internal and external stakeholders.
- Ability to establish priorities, manage competing deadlines, and perform effectively in a fast-paced environment with minimal supervision.
- Demonstrated commitment to continuing professional development through insurance education or professional designations.
- Proficiency with Microsoft Office applications, claims management systems, databases, and other technology used to administer and monitor claims.
Preferred Qualifications - Experience working for a large, complex, self-insured organization, public entity, institution of higher education, or governmental agency subject to the New Jersey Tort Claims Act or similar statutes.
- Advanced knowledge of New Jersey Workers' Compensation law, OSHA reporting requirements, Medicare Secondary Payer requirements, subrogation, lien resolution, and other applicable claims administration requirements.
- Experience managing or overseeing workers' compensation, general liability, auto liability, and employment practices liability claims in collaboration with a Third-Party Administrator (TPA), insurance carrier, or self-insured employer.
- Professional insurance designation such as Chartered Property Casualty Underwriter (CPCU), Associate in Risk Management (ARM), Associate in Claims (AIC), or similar credential.
- Experience supervising staff, leading projects, or coordinating cross-functional teams.
- Experience developing claims reporting, identifying loss trends, implementing process improvements, or recommending cost containment strategies.
Equipment Utilized - Proficiency with Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint), electronic claims management systems, document management systems, database and reporting applications, and web-based insurance and regulatory reporting systems.
- Ability to effectively utilize technology to manage claims, analyze data, prepare reports, and communicate with internal and external stakeholders.
Physical Demands and Work Environment - The position may require responding to time-sensitive incidents outside of normal business hours when operational needs dictate.
Special Conditions - Safe Driving Record.
- Ability to travel to University locations or incident sites as needed.
Posting Details
Posting Number 26ST1557
Posting Open Date 07/22/2026
Special Instructions to ApplicantsRegional Campus Rutgers University-New Brunswick
Home Location Campus Off Campus
City Piscataway
State NJ
Location DetailsPre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.
