Scotiabank

Manager, Channel Performance and Insights

Scotiabank$90K — $120K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Economics, Finance, or related field
  • 5+ years of experience in business analytics, performance management, or sales operations
  • Proficient in data visualization tools (e.g., Power BI, Tableau) and Excel
  • Familiarity with CRM systems and pipeline management tools is an asset
  • French proficiency is an asset

Responsibilities

  • Champion a customer-focused culture to deepen client relationships
  • Track and analyze performance metrics across channels to identify trends and conversion gaps
  • Conduct root-cause analysis on underperforming segments and provide actionable recommendations
  • Partner with analytics teams to build and maintain intuitive dashboards
  • Translate data into compelling narratives for decision-making and reporting
  • Develop business cases for performance improvement initiatives from cross-channel gap analysis
  • Drive project initiation and stakeholder alignment for new initiatives

Benefits

  • Promotes a customer-focused culture
  • Opportunities for cross-channel collaboration
  • Supports an inclusive and high-performance work environment
  • Emphasizes business ethics and adherence to compliance
  • Encourages continuous improvement and innovation in processes
Full Job Description
Requisition ID: 263388

The Manager, Performance Insights & Gap Analysis, supports the Senior Manager in the delivery of actionable insights across retail channels (e.g., Global Client Experience Centres, Virtual Advice Channel, and Branch) by monitoring performance, identifying gaps, and providing recommendations to improve outcomes. This role collaborates with cross-functional teams to analyze trends, surface opportunities, and enable leadership decisions through data-driven insights that drive growth in primary clients and earnings.

Is this role right for you? In this role, you will:

  • Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Performance Monitoring & Analysis
    • Track and analyze performance metrics across channels to identify trends and conversion gaps.
    • Conduct root-cause analysis on underperforming segments and provide recommendations.
    • Support ad hoc deep dives into advisor productivity, product performance, and client engagement.
    • Develop frameworks for benchmarking and share insights to optimize cross-channel strategies.
  • Dashboards & Reporting
    • Partner with analytics and technology teams to build and maintain intuitive dashboards.
    • Ensure dashboards provide clear visibility into sales outcomes, gaps, and trends while continuously improving dashboard usability.
    • Translate data into compelling narratives to support decision-making and prepare reporting packages for senior leadership.
  • Business Case & Planning Support
    • Develop business cases for performance improvement initiatives, leveraging insights from cross-channel gap analysis.
    • Ensure stakeholder alignment by collaborating with Finance, Strategy, and Channel Transformation teams to quantify opportunity sizing, define success metrics, and secure funding.
    • Support intake governance and documentation for new initiatives, ensuring initiatives are grounded in data-driven rationale and aligned with enterprise priorities.
  • Project Initiation and Monitoring
    • Drive project initiation activities including stakeholder alignment, scope definition, and intake governance.
    • Develop strategic plans for pilots and launches, outlining objectives, success criteria, timelines, and resource allocation while ensuring timely execution.
    • Monitor post-implementation outcomes using defined KPIs and feedback loops to assess effectiveness and adoption.
    • Communicate progress and outcomes to stakeholders, ensuring transparency and alignment with organizational goals.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champion a high-performance environment and contributes to an inclusive work environment.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • Bachelor's degree in Business, Economics, Finance, or related field.
  • 5+ years of experience in business analytics, performance management, or sales operations.
  • Proficiency in data visualization tools (e.g., Power BI, Tableau) and Excel.
  • Experience with CRM systems and pipeline management tools is an asset
  • French proficiency is an asset


Working Conditions

  • Work in a standard office-based environment; non-standard hours are a common occurrence.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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