Manager, Central Log Service

Job no: 536551
Work type: Administrative & Professional
Senior management: Vice President-Info Technology
Department: Systems Operations
Location: Blacksburg, Virginia, Fully Remote
Categories: Information Systems / Technology

Job Description

As a member of the Network Infrastructure & Services (NI&S) Central Log Service (CLS) team, the manager will contribute and lead a team that administers and manages Virginia Tech's Central Log Service and NI&S's Analytics and Visualization platform. This team works with services that provide centralized logging, enhance cybersecurity, facilitate troubleshooting and resolution of issues across multiple university departments and teams, provide a platform for IT notifications, deliver a data visualization framework, and support regulatory compliance.

Although not limited to the following, the position's responsibilities will include:
- Manage and mentor a team of engineers, providing management oversight, guidance, coaching, and leadership to promote a flexible and collaborative atmosphere.
- Lead Engineers in the day-to-day operational activities necessary for deployment,
maintenance, and management of systems and technologies, including end-user engagement, configuration changes, and software updates.
- Comply with principles of change, risk, and resource management to ensure the continued reliability, performance, and security of systems and services.
- Provide excellent customer service and technical support to monitor, troubleshoot, debug, and resolve performance issues.
- Champion and promote service improvements on an ongoing basis to continually improve quality and customer satisfaction. Develop and understand key service metrics, and recommend improvements.
- Minimize production system downtime through redundant designs and effective recovery solutions.
- Assist in the development of integration tools and configuration management strategies to expedite service provisioning, problem resolution, and configuration changes.
- Interpret customer business needs using analytical skills combined with technical expertise to create system requirements and technical specifications.
- Engage in professional development opportunities such as training sessions and conferences. Engage employees in developing goals, executing plans, and delivering results.
- Motivate employees to accomplish goals by communicating clearly and consistently.
- Utilize collaboration and influence skills to achieve successful outcomes across teams within NI&S, the Division of IT, and University Departments.
- Ensure that solutions delivered are supportable, cost-effective, meet strategic business needs, and align with our technical strategy.
- Participate in an on-call rotation.

Required Qualifications

- Master's degree or a combination of education and experience that equates to a master's degree.
- Experience working with a Security Information and Event Management (SIEM) System in an enterprise environment.
- Experience designing, developing, testing, and deploying enterprise-class technology solutions.
- Ability to lead cross-functional technical teams in a hybrid work environment, ensuring that project objectives are completed.
- Ability to troubleshoot and diagnose complex problems in many disciplines and technologies.
- Demonstrated ability to identify challenges or opportunities, take ownership, determine and implement solutions.
- Significant experience in managing applications on Linux operating systems.
- Self-motivated with the ability to work independently and in a team setting with little direction.
- Strong coaching skills.

Preferred Qualifications

- Prior experience managing IT teams.
- Demonstrated experience designing and implementing log aggregation platform services, preferably with Splunk.
- Experience with streaming and queueing systems such as Cribl and Kafka.
- Experience with visualization and dashboard tools such as Splunk and Grafana.
- Experience with utilizing configuration management to deploy, manage, and track changes to applications.
- Experience utilizing JIRA and/or ServiceNow for Information Technology Service Management (ITSM).
- Demonstrated experience working with application containers such as Docker or Kubernetes.
- Experience in an agile team setting, preferably with Kanban.
- Demonstrated expert knowledge of technologies through one or more industry certifications such as but not limited to, Confluent Certified Developer and Administrator (kafka), Splunk Enterprise Certified Administrator, etc.
- Exposure to advising on architectural direction across enterprise-wide IT initiatives and projects.

Overtime Status

Exempt: Not eligible for overtime

Appointment Type

Regular

Salary Information

100,000 - 110,000

Hours per week

40

Review Date

6/12/2026

Additional Information

Sponsorship is not available for this position.

The successful candidate will be required to have a criminal conviction check.

Advertised: May 29, 2026
Applications close:

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