Job DescriptionNBCU Ad Sales Center of Excellence is looking for a Manager who will develop, deliver, promote, and evaluate NBCU Ad Sales systems training programs and tools usage analytics. This role sits at the intersection of technology, training, and business transformation-partnering closely with cross-functional stakeholders to ensure tools are not only implemented effectively, but fully embedded into day-to-day seller workflows. The ideal candidate is a hands-on problem solver who can translate complex systems, processes, and change initiatives into intuitive, scalable solutions that drive adoption, efficiency, and business impact.
Primary Responsibilities:- Design and deliver scalable training programs across systems such as Salesforce, Highspot, SharePoint, and emerging platforms (e.g., AI tools)
- Lead development of modern learning experiences (engaging presentations, custom graphics/videos, interactive content experiences, instructional guides for tools/systems, other content resources, and hands-on support models)
- Reinforce adoption through ongoing engagement models including office hours, team sessions, and targeted follow-ups
- Provide "white glove" support during major change initiatives (system migrations, workflow updates, platform rollouts)
- Evaluate and manage third-party sales tools, including vendor relationships, contracts, and investment decisions
- Partner with Platform Solutions, Sales, Marketing teams, and other stakeholders to shape initiatives from early planning through sustained adoption
- Establish success measures, assess platform effectiveness, usage, and ROI and continuously refine adoption strategies based on user feedback and business needs
- Identify opportunities for automation and process improvement within existing systems to enhance seller productivity
- Build strong relationships and credibility across a highly matrixed organization; act as a trusted advisor to stakeholders across Sales, Marketing, and Enterprise functions
- Lead cross-functional discussions to align on priorities, timelines, and expected outcomes
- Effectively communicate complex concepts to audiences at all levels, including senior leadership
Desired Characteristics:- Demonstrated ability to understand complex processes impacting the business and translate into easy-to-understand training and learning
- Strategic thinker who can put an executable plan in place and manage ongoing development
- Ability to project manage multiple assignments from outline/concept to design to finished product
- Forward thinker with the ability to foster innovation and creativity, while also maintaining a focus on day-to-day deliverables and workload
- Convey thoughts and ideas clearly and effectively in visual and written format
- Strong communication skills with the ability to engage both technical and non-technical audiences
- Strong interpersonal skills with internal clients at various levels, including senior executives
Qualifications- 5+ years of experience in media, advertising, tech, consulting, or a related field
- Experience supporting or leading CRM (e.g., Salesforce), sales enablement tools, or internal platforms
- Proven experience in training, enablement, change management, or process transformation
- Experience managing or evaluating third-party vendors, tools, or partnerships
- Strong proficiency with Microsoft tools (PowerPoint, SharePoint, Teams) and learning technologies
- Experience developing scalable learning solutions (e.g., eLearning, LMS, interactive training)
Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
Salary range: $95,000 - $105,000 + bonus eligible
Additional InformationAs part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.
