The Home Depot

MANAGER CATEGORY EXPERIENCE

The Home Depot$90K — $120K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field or equivalent experience.
  • Minimum of 4 years' work experience in relevant areas.
  • Strong numeric and advanced analytics aptitude.
  • Basic technical skills with web-based tools and proficiency in Microsoft Office Suite.
  • Experience managing and developing high-performing teams.

Responsibilities

  • Examine category merchandising strategies of competitors to identify trends.
  • Analyze customer data to discover opportunities for enhancing experience.
  • Optimize merchandising, navigation, and purchase paths based on insights.
  • Manage a high-performing team to drive results in customer experience.
  • Lead initiatives aimed at addressing specific customer gaps in a timely manner.

Benefits

  • Mentorship opportunities for professional development.
  • Engagement with a top-performing team.
  • Involvement in innovative retail strategies.
  • Minimal overnight travel requirements.
Full Job Description
Position Purpose:
The Manager, Category Experience works closely with Online and Store Merchants to understand their respective merchandising strategies and objectives. This position will analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve the customer research/shopping experience. Ultimately, these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising.

Key Responsibilities:
  • 5% Examine category merchandising strategies of key competitors and best-in-class online retailers to understand emerging trends
  • 25% Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories.
  • 25% Optimize customer experience merchandising, taxonomy, purchase path
  • (search and navigation), data content, SEO and post transaction results.
  • 40% Manage and mentor a top-performing team.
  • 5% Lead targeted online/interconnected initiatives that address customer gaps to
  • insure they come in on-time and in-scope

Direct Manager/Direct Reports:
  • This position typically reports to Sr. Manager, Category Experience
  • This position has 1 direct report

Travel Requirements:
  • Typically requires overnight travel less than 10% of the time.

Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • No travel required

Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
  • Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis

Preferred Qualifications:
  • Strong numeric and advanced analytics aptitude
  • Basic technical aptitude with web-based tools and advanced proficiency of Microsoft Office Suite
  • Demonstrated ability to hire, develop and lead high performing teams
  • Proven ability in driving an online business performance
  • The ability to understand and influence cross-functional inputs to Merchandising for achieving better output results
  • High comfort level with working in an ambiguous, fast paced environment
  • Minimum of 2 years online experience
  • Ability to solve complex problems
  • Strong interpersonal, motivational, and communication skills (speaking, writing, presenting)
  • Ability to operate simultaneously and effectively in both tactical and strategic modes
  • Ability to think both strategically and tactically with good attention to detail
  • Demonstrated ability to manage multiple projects - prioritization, planning and task delegation

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:
  • No additional education

Minimum Years of Work Experience:
  • 4

Preferred Years of Work Experience:
  • No additional years of experience

Minimum Leadership Experience:
  • None

Preferred Leadership Experience:
  • None

Certifications:
  • None

Competencies:
  • Decision Quality
  • Collaborates
  • Drives Engagement
  • Ensures Accountability
  • Plans and Aligns
  • Communicates Effectively
  • Customer Focus
  • Develops Talent
  • Drives Results
  • Manages Conflict

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ

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