Royal Bank of Canada

Manager, Cards Supplier Lead

Royal Bank of Canada • $90K — $120K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in card operations and supplier services
  • Strong analytical mindset and problem-solving skills
  • Proven ability to manage complex technical systems and workflows
  • Exceptional communication skills, both verbal and written
  • Familiarity with TSYS systems and associated technologies
  • Proactive and motivated with a strong sense of urgency
  • Ability to influence change effectively within a team environment

Responsibilities

  • Lead complex projects and oversee planning, analysis, documentation, and testing phases
  • Triage and resolve escalations and incidents, escalating as necessary
  • Collaborate with QA on User Acceptance Testing and Post Implementation Testing
  • Analyze and recommend system changes to enhance operational efficiency
  • Document and obtain approvals for system change requests and project requirements
  • Facilitate project walkthroughs with stakeholders to ensure alignment and clarity
  • Lead functional testing and manage documentation of test plans and results

Benefits

  • Opportunity to create meaningful impact in the organization
  • Safe and secure workplace culture
  • Collaborative and supportive team environment
Full Job Description
Job Description

What is the opportunity?

RBC Card Operations and Supplier Services is hiring a Cards Supplier Lead. You will be responsible for analysis, facilitation, documentation, testing and support of Credit Cards Supplier Systems and related interfaces for assigned projects, assignments and initiatives. As a Subject Matter Expert, you will also support and mentor Cards Supplier Analysts (CSA) on the day to day deliverables prior to review and approval by Senior Manager for small to large-scale projects/initiatives.

Please note this is a fully in-office role.

The role is based in Toronto at Waterpark Place, however we would consider qualified applicants able to work fully in office from our existing Montreal location (1 Place Ville Marie).

What will you do?

  • Work in a large team environment and lead complex projects, while managing the planning, analysis, documentation and testing phases in addition to providing direction to Cards Supplier Analysts
  • Triage and resolve escalations/incidents at first point of contact and/or escalate issues, risks and technology related problems
  • Lead complex projects and, in partnership with our Cards Supplier QA team, support the User Acceptance and Post Implementation Testing process, providing direction to CSAs through the planning, analysis, documentation and testing phases
  • Investigate, analyze and recommend system changes or enhancements to improve efficiency and effectiveness, increase revenue streams and/or generate cost savings
  • Document and obtain sign-offs of high quality requirements, requests and system change requests specific to new development, initiative or maintenance requests for the Cards Supplier Systems
  • Facilitate project/initiative "walkthroughs" with key stakeholders ensuring understanding and appropriate sign off is obtained
  • Lead the functional testing & components of User Acceptance Testing (UAT) & Post Implementation Verification (PIV) phases for all assigned projects documenting, executing and reporting; Functional Test Plans, Test Cases and Test Execution Summary


What will you need to succeed?

Must-have

  • Cards experience
  • Excellent analytical mindset & problem solving skills
  • Ability to accurately define problems, identify relevant factors and objectively consider alternatives and anticipate impact of possible solutions
  • Aptitude for working with complex technical systems, clarifying requirements and understanding technical solutions with an end-to-end mindset
  • High level of initiative, proactive, motivated and able to influence change, executing with a sense of urgency
  • Strong interpersonal and communication (verbal & written) skills with a high degree of organizational awareness
  • Experienced in working with TSYS systems, TS2 operating system and options, TLP and TCS


Nice to have

  • Technologically self-sufficient, with experience using MS Excel, Word, Power Point, SharePoint
  • Awareness of RBC Internal systems


What's in it for you?

  • Ability to make a difference and lasting impact
  • Work in a safe, secure and positive work environment
  • Work with a great and supportive team


Job Skills
Analytical Thinking, Communication, Detail-Oriented, Taking Initiative, Teamwork, Time Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-04-28

Application Deadline:

2026-07-14
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities awaiting you at RBC. Explore the possibilities with Royal Bank of Canada, where your future is filled with potential and the path to success is paved with countless opportunities for professional and personal growth. Join us and shape not just your career but the future of the financial industry.
Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
Finance & Insurance
5 Year Trend
+8.7%
NASDAQ
RY
* Ladders Estimates

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