Manager Cardiology

Participates as an active, forward-thinking member of the Centralus Operations team, providing leadership and direction in accordance with organizational goals and objectives. Serves as a resource to staff across the Centralus Cardiology practice and Cardiac Diagnostics as an extension of the leadership team.

Promotes team building, trust and respect in every aspect of the organization. Facilitates cooperation between providers, clinical and non-clinical staff as well as across inpatient and outpatient departments when appropriate to ensure seamless care delivery for patients and providers.

Works with other key individuals in identifying, developing, implementing and monitoring initiatives and new program development to ensure Centralus establishes best practice processes. Works between and within multiple entities to accomplish necessary initiatives and objectives.

Assists in the development and implementation of strategic planning and development of short and long-term goals for the practice. Responsible for tracking and maintaining practice key performance indicators.

Gains commitment of team to the organization's mission, values and goals and to the department's established goals. Translates this work into operational guidelines that achieve patient, family, physician and staff satisfaction.

Demonstrates the ability to be flexible, organized, and function under stressful situations in a professional manner.

Ensures that all changes to operations are effectively communicated to providers and/or staff prior to implementation and that Director is regularly informed of progress or problems in the practice.

Completes other duties as assigned by Directors, providers, and Centralus administration.

Physician Engagement/Productivity

Partners with physician leader of the practice on all key issues affecting the practice (i.e. recruitment, budgets, staffing model, clinical processes, quality and PI goals, etc.).

Solicits providers' involvement in the practice in decision making when appropriate.

Removes barriers to productivity when possible to optimize provider productivity.

Administrative Duties

Completes reports and statistics as requested by the Director or AVP.

Effectively handles office needs regarding equipment, space, moves, signage, cleaning, etc. in a timely and cost-efficient manner.

Approve invoices, requisitions, supplies according to policy.

Assists with provider credentialing/CME information. Appropriately maintains CME records for each provider.

Plans, controls, directs and coordinates administrative duties to ensure the functioning of the department and staff.

Facilitates communication and collaboration of inpatient and outpatient teams to standardize processes and optimize efficiency.

Policies & Procedures

Assists in the development and implementation of policies and procedures, including review on an annual basis. Follows policies and procedures related to medicolegal matters, including confidentiality, amendments of medical records, patients' rights, medical records as legal evidence, informed consent and release of information. Ensures that all policies and procedures are effectively communicated to and implemented across areas of responsibility.

Human Resources

Interviews, and recommends hiring or termination of personnel in cooperation with the Human Resources Department.

Ensures quality of care through direct supervision and feedback. Maintains culture of safety.

Coaches and develops employees in job related skills through work assignment, establishment of deadlines, direct training and regular feedback. Applies appropriate progressive discipline in cooperation with the Human Resources Department. Effectively manages employee conflict.

Ensures that assessments are completed and administered as scheduled annually for each staff member to determine that they maintain their skill level in basic competencies for the assigned position.

Ensures regular staff meetings. Allows staff to facilitate when appropriate and participate in problem solving.

Completes staff evaluations that offer constructive and appropriate feedback in a fair and transparent fashion while meeting organizational deadlines.

Ensures payroll data is accurately completed and submitted as required.

Training/Orientation

Provides orientation for new staff members. New employees are oriented and evaluated at the end of 90 days. Evaluation is returned to HR.

Provides or coordinates in-services as needed.

Provides for professional growth and development of patient care staff through identification of needs, sponsoring training programs, encouraging formal and continuing education efforts and evaluation of same.

Ensures that new providers receive a thorough orientation upon employment.

Staff/Scheduling/Office Flow

Develops and analyzes systems and provider templates for effectiveness and efficiency of workflow and seeks input from providers/staff. Makes ongoing improvements as necessary.

Reviews schedules on a routine basis to resolve workflow and staffing problems in advance and to analyze performance to access benchmarks.

Schedules and assigns personnel to optimize efficiency and coordination of department staff. Delegates specific duties and tasks. Monitors vacation schedules for equity and to meet the needs of the practice.

For procedural practices, monitors OR and procedure schedules to ensure maximum efficiency and productivity.

Manages provider schedules and templates in collaboration with providers and in relation to their contracts.

Safety - Patient and Staff

Directs all safety measures to prevent accidents, harm or injury in any way to patient, staff, or equipment.

Reports all adverse events.

Creates and operationalizes action plans to address safety concerns.

Promotes a culture of safety.

Performance Improvement/Quality

Is practiced in team-based problem solving and continuous process improvement.

Regulatory Compliance

Maintains up to date knowledge of state regulations affecting the outpatient practice.

Completes required audits in an accurate and timely manner.

Information Services

Maintains personal competence in all required software applications.

Ensures preparation of downtime procedures.

Assists in and facilitates hardware or software upgrades as needed.

Ensures staff competence, provides for training/assistance as needed.

Patient Satisfaction/Customer Service

Ensures that all staff understands our commitment, and have access to development tools to aid in providing the highest customer service.

Assists with implementation of processes to establish customer service strategies that are supportive of the corporation's patient satisfaction philosophy.

Facilitates positive resolution of all patient complaints and inquiries within the required time frame. Takes appropriate action to recover from a service difficulty, ensuring that the necessary action is taken to affect a resolution to the customer's problem.

Interacts with all individuals in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service.

Meets or exceeds targeted patient satisfaction goals.

Budget/Finance

Develops, justifies and maintains a fiscal plan (budget) for the practice. Monitors patient revenues, expenses and operating expenses (salaries and capital expense items) and provides appropriate reports to the Administrator/Physician.

Participates in cost reduction efforts. Observes the use and handling of supplies to decrease mishandling and breakage, or over/under stocking.

Maintains practice staffing at or below target. If variance exists, develops and reports corrective action plan.

Reimbursement

Maintains a current awareness of third-party reimbursement regulations and contractual arrangements with HMOs and PPOs, especially as it relates to the type of medical or specialty care provided in the practice.

Facilitates charge entry process through encouraging prompt provider dictation and signature and an efficient process for submitting charges to the coder. Collaborates with coder to improve processes and identify/ resolve concerns promptly. Works through Managing Provider and/or Director when individual provider challenges arise with timeliness of documentation.

Monitors daily cash collections to ensure proper risk procedures are followed and collection goals are met.

Ensures that ABNs, referrals and prior authorizations are completed as necessary.

Growth

Facilitates approved provider recruitment activities.

Collaborates with Public Relations to develop marketing plan for practice or individual provider.

Facilitates growth strategies, i.e. satellite clinics, provider leasing agreements in conjunction with the Director.

Participates in community outreach and education by facilitating provider meet and greets, etc.

Coordinates the addition of new services within the practice.

Assists in preparation of performance and business plans.

Orchestrates new provider onboarding activities.

Our ideal candidate will have:

Able to communicate effectively in English, both verbally and in writing.

Additional languages preferred.

Microsoft Office and experience with electronic health records preferred

EPIC proficiency preferred

Operates equipment utilized in the practice

BA preferred or equivalent education and experience.

Certified in Medical Practice Executive preferred.

Minimum of three-five years of experience in a health care setting preferred.

*Please note, not all of the listed skills are necessary to be qualified or considered for this role.