About the Role

We’re looking for a Manager, Canadian Licensing to join our Title & Registration team. In this role, you will provide strategic leadership for the Canadian Licensing function while ensuring operational excellence, client satisfaction, financial performance, and employee development. You will lead a large team, partner with internal and external stakeholders, and oversee licensing processes that support client expectations and business objectives. This position is responsible for driving continuous improvement, implementing operational strategies, and ensuring service delivery remains on time and within budget.

What You’ll Do

• Build and maintain a team environment that fosters Element’s Ways of Working.

• Identify risks and challenges in the Canadian Title & Registration environment and recommend actions to resolve them.

• Develop best-in-class operating procedures, quality management practices, and change management plans that exceed client expectations.

• Lead, motivate, coach, and develop a large team while monitoring staff performance and ensuring consistency in service delivery.

• Implement compliance protocols and prioritize workflow to achieve cycle time targets and vehicle compliance goals.

• Partner with cross-functional teams and clients to exceed customer expectations, manage escalations, and participate in client performance reviews.

• Represent Title & Registration in client escalation meetings and identify value-added services that drive revenue and client retention.

• Maintain operating expenses within budget while forecasting revenue, reconciling monthly actuals, and managing vendor performance.

• Drive continuous process improvement through root cause analysis and implementation of best-in-class technologies and practices.

• Develop and oversee Canadian Licensing and CDM lifecycle processes while monitoring operational performance and resolving complex service delivery issues.

Basic Qualifications

• Bachelor’s Degree in operations management, business administration or 3–5 years of equivalent experience with at least 1–2 years of direct people management experience.

• Management and planning skills to manage staff and complete projects within established timeframes.

• Ability to operate in a rapidly changing environment with a sense of urgency and successfully lead organizational change.

• Strong business acumen with the ability to analyze data, perform financial analysis, and manage budgets.

• Demonstrated project management, organizational, delegation, and cross-functional leadership skills.

• Ability to identify root causes, develop permanent solutions, and improve business processes.

Preferred Qualifications

• Background in Title and Registration or Motor Vehicle Administration.

• Strong technical knowledge in Title and Registration.

• Strong, dynamic leadership with the ability to mentor, develop, and guide team members.

• Consultative skills with experience supporting recruiting and training programs.

• Strong negotiation, interpersonal, written, and oral communication skills.

• Effective leadership and analytical skills, including financial statement analysis, budgeting, staffing models, and scheduling.

Location: Toronto

The hiring base salary range for this position is $99,200 - $136,400 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You
•  A culture of innovation, empowerment, decision-making, and accountability
•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.