Cognizant

Manager - Business Transformation & Operational Excellence

Cognizant$125K — $150K *
Retail & Consumer Goods
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in management consulting or business transformation
  • Strong expertise in process optimization and operating model design
  • Experience in Retail, Travel, Hospitality, or Supply Chain
  • Ability to lead workshops and business assessments
  • Exceptional executive communication and relationship management skills
  • Willingness to travel up to 50%

Responsibilities

  • Lead business transformation and operational excellence initiatives
  • Conduct assessments and workshops to identify strategic opportunities
  • Design future-state operating models and transformation roadmaps
  • Partner with executives to enhance efficiency and profitability
  • Drive change management for successful initiative adoption
  • Collaborate with cross-functional teams and mentor others
  • Support business development and thought leadership efforts

Benefits

  • Flexible work environment
  • Opportunities for professional development
  • Collaboration with Fortune 500 clients
  • Involvement in high-impact transformation projects
  • Travel opportunities for enriching client engagements
Full Job Description
About the Role

We are seeking a high-impact Senior Manager to lead business transformation and operational excellence initiatives for Fortune 500 clients across Retail, Travel, and Hospitality. This role is ideal for a consulting leader who excels at solving complex business challenges, influencing senior stakeholders, and delivering measurable business outcomes.

Key Responsibilities
  • Lead business transformation, process improvement, and operational excellence programs.
  • Conduct assessments, workshops, and stakeholder interviews to identify opportunities and drive strategic decisions.
  • Design future-state operating models, transformation roadmaps, and process optimization initiatives.
  • Partner with executive stakeholders to improve efficiency, customer experience, growth, and profitability.
  • Drive change management and ensure successful adoption of transformation initiatives.
  • Collaborate closely with cross-functional teams and mentor consulting professionals.
  • Support business development, solutioning, and thought leadership efforts.

Required Qualifications
  • 10+ years of experience in management consulting, business transformation, or operational excellence.
  • Strong expertise in process optimization, operating model design, and stakeholder-led consulting.
  • Industry experience in one or more of the following:
    • Retail & Omnichannel Operations
    • Customer Experience & Merchandising
    • Travel & Transportation
    • Hospitality Operations
    • Supply Chain & Logistics
  • Proven ability to lead executive workshops, business assessments, and transformation programs.
  • Excellent executive communication, facilitation, and relationship management skills.
  • Willingness to travel and work closely with clients and delivery teams.

Preferred Qualifications
  • MBA or equivalent advanced degree.
  • Lean Six Sigma certification.
  • Experience with Digital Transformation, AI, Automation, Analytics, or Process Mining.

Ideal Candidate

A strategic consulting leader who combines business transformation expertise, operational excellence, and executive stakeholder management to help clients accelerate growth, enhance customer experiences, and achieve sustainable business value. Strong workshop facilitation, assessment leadership, and team collaboration skills are essential.

Travel: Up to 50%

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

Cognizant Careers

Join the vibrant team at Cognizant, a leading provider of information technology, consulting, and business process services. Cognizant is not just a company; it's a community where innovation, leadership, and diversity are valued and where every team member is encouraged to thrive.

Work You’ll Do

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — not just for today but for the future. This commitment to growth and sustainability is what makes Cognizant a unique place to advance your career.

Explore Job Opportunities

Whether you're looking for an entry-level position or a more senior role, Cognizant offers a plethora of job opportunities that could be perfect for you. Our hiring process is designed to be transparent and engaging, ensuring that every candidate is able to showcase their skills and potential fully.

Innovative Work

Join a team where innovation is at the core of everything we do. Cognizant’s professionals are not just part of a company; they're part of a groundbreaking environment that combines technology, insights, and leadership to foster innovation across global industries.

Internship Programs

Kickstart your career with Cognizant’s internship programs. These opportunities allow you to gain hands-on experience, develop your professional skills, and network with experts in your field. An internship at Cognizant is a stepping stone to full-time employment and a chance to see how your studies apply in the real world.

Professional Growth and Development

Cognizant is committed to the professional growth of its employees. With access to cutting-edge training, leadership programs, and diversity initiatives, you can build a career that’s equipped for the demands of tomorrow’s business landscape.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. Cognizant’s culture is built on a foundation of respect and inclusivity, where everyone’s contribution is valued. Join us and be part of a team that celebrates diversity and is driven to make a positive impact on the world.

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Enhance your career prospects at Cognizant through our robust networking events. Prepare your resume, sharpen your interview skills, and connect with leaders across the industry to unlock new career paths. At Cognizant, we don’t just offer jobs; we offer career journeys. Be part of a team that’s committed to your long-term career growth and professional development. Join Cognizant today and be a part of our success story.
Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ

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