Uber

Manager, Business Process

Uber$126K — $154K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Finance, Business Administration, Accounting, International Relations, or related field.
  • 5 years of progressive experience in collections or related fields.
  • Experience with data-driven business partner operations and customer segmentation.
  • Knowledge of collection systems such as Oracle, High Radius, EPIC, Salesforce, Renaissance, and Tableau.
  • Familiarity with Sarbanes-Oxley Act compliance and regulations.
  • Understanding of AI tools for automating collection activities.

Responsibilities

  • Supervise and train a team of collection agents; monitor their performance metrics.
  • Provide coaching and feedback to enhance team efficiency and compliance.
  • Design and implement strategies tailored for credit card customers.
  • Monitor portfolio performance and adapt tactics to minimize delinquency and write-offs.
  • Collaborate with risk and analytics teams for account segmentation and prioritization.
  • Ensure compliance of all collection activities with laws and internal policies.
  • Generate reports on delinquency trends and present insights to management.

Benefits

  • Telecommuting option available.
  • Participation in a bonus program.
  • Eligibility for various benefits as outlined on Uber's careers page.
Full Job Description
Job Description

What you'll do
  • Supervise, train and motivate a team of collection agents.
    Set performances targets and monitor daily, weekly and monthly metrics.
  • Provide coaching and feedback to improve efficiency and compliance.
  • Design and implement effective strategies for Credit card customers.
  • Monitor portfolio performance and adjust tactics to reduce delinquency and write offs.
  • Collaborate with risk and analytics teams to segment accounts and prioritize recovery efforts.
  • Ensure all collection activities comply with relevant laws, regulations and internal policies.
  • Regularly review and update procedures to reflect regulatory changes and industry best practices.
  • Promote respectful, customer-focused collection practices that preserve long term relationships.
  • Review and approved payment plans for customers with financial distress.
  • Generate reports on delinquency trends, recovery trades.
    Present insights and recommendations to senior management.
  • Track and analyze jet metrics such as DSO, ATC, % Current.
  • Supervise at least one (1) Credit Card Collection Analyst/ 13-2041 and one (1) Collection Analysts / 13-2041.
  • May telecommute.

Basic Qualifications
  • Employer will accept a Bachelor's degree in Finance, Business Administration, Accounting, International Relations, or related field and 5 years of progressive, post-baccalaureate experience in the job offered or in a related occupation.
  • Position requires:
    • Driving Business Partner Operations (BPO) contact rates using data driven and customer segmentation;
    • Establish collection strategies;
    • Establish Customer segmentation;
    • Collection systems: Oracle, High Radious, EPIC, Sales Force, Renaissance, and Tableau reports;
    • Establish monthly collection targets;
    • Comply with Sarbanes-Oxley Act (SOX) internal policies;
    • Knowledge on AI tools to implement automation on collection activities;
    • Engagement with internal stakeholders e.g. Sales, Rev Rec, Accounting, Engineering teams.

Rate of Pay: $126,000 to $154,000 per year

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

May telecommute.

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

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