About the Role

As a Manager on the BCRM team, you will serve as the functional system and data lead, providing strategic oversight and guidance for our business continuity system of record architecture and technical requirements. You will bring a strategic capability lens to translate BCRM, ORM, and enterprise methodology updates into actionable technical requirements while advancing data ecosystem integrity. Beyond technical execution, you will coordinate and influence key horizontal partner teams, drive continuous process evolution, and champion the integration of AI and automation to modernize data capture and risk insights across both the first and second lines of defense.

Key Responsibilities

• Strategic Outcomes & Leverage: Identify, plan, and launch AI and automation capabilities (e.g., using LLMs, RPA, or APIs) that streamline user workflows, reduce manual effort, improve data quality, and deliver quantifiable operational leverage.

• Methodology & Requirements Translation: Translate complex BCRM, ORM, and enterprise methodology enhancements into actionable technical requirements, data schemas, and system workflows. 

• Delivery Coordination, Planning, and Ownership: Act as a key liaison and strategic communicator across ORM support teams and lines of defense. Coordinate the activities of the BCRM system team, aligning the roadmap with support team planning cycles to ensure timely delivery of system enhancements and BCRM strategic goals. Oversee system configuration and usage to ensure alignment with BCRM, ORM, Capital One standards, and industry best practices. 

• Data-Driven Performance & Iteration: Establish and monitor specialized system metrics (e.g., system integrity, manual intervention rates, system latency, and system health) to refine system features and optimize the product roadmap post-launch. 

• Horizontal Collaboration & Influence: Build strong connections across second line of defense teams and first line partners. Connect frameworks and technical capabilities horizontally to deliver a streamlined, integrated risk experience.

• Team Leadership & Process Evolution: Promote continuous improvement and evolution of processes. Reduce roadblocks for cross-functional partners, set tactical goals for system development, and effectively prioritize competing deliverables.

Skills and Capabilities

• Analytical & Integrated Problem Solving: Exceptional critical thinking with the ability to "connect the dots" across complex data structures, system configurations, and risk taxonomies.

• Technical & Product Fluency: Strong familiarity with relational data models, product development frameworks, and the application of automation tools and AI to drive operational leverage.

• Strategic Influence & Communication: Proven ability to act as a primary liaison and strategic communicator across teams. Adept at distilling complex technical architecture, data schemas, and risk concepts into clear, actionable insights and decision points for senior leadership and core stakeholders.

• Judgment & Execution: Sound judgment and risk acumen; proven capability to manage and deliver multiple medium-to-high complexity priorities simultaneously within a standard framework.

Basic Qualifications

• Bachelor’s Degree or military experience

• At least 4 years of experience in Risk Management, Business Analysis, Systems Engineering, or Systems Architecture

• At least 2 years of experience working in Business Continuity, Operational Resilience, Operational Risk, or Technical Risk Environments

Preferred Qualifications

• Bachelor’s Degree or higher in a quantitative field (e.g., Data Management, Computer Science, Information Systems, Operations Research, Systems Engineering, or a related field)

• Experience applying risk management principles, risk governance frameworks, or 2LOD methodology changes to technical data models and system specifications, including leading or coordinating project delivery

• Demonstrated liaison and communication skills, including a proven track record of synthesizing complex technical architecture and risk concepts into clear insights and decision points for leadership

• Familiarity with AI-driven risk management tools, automated workflow solutions, or LLM-assisted data capabilities.

• Experience with enterprise business continuity or operational resilience software tools (e.g., Fusion, Archer, CL360)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.