About the RoleAs a
Business Analyst / Functional SME - Airline MRO, you will make an impact by helping airline clients optimize maintenance operations, modernize MRO platforms, and deliver large-scale transformation initiatives across their technical operations organizations. You will serve as a trusted advisor, collaborating with business stakeholders, delivery teams, and technology partners to define future-state business processes and drive successful MRO implementations and migration programs.
You will be a valued member of the Cognizant Consulting team, working closely with airline clients, product specialists, architects, and implementation teams to deliver business and operational excellence.
In This Role, You Will- Lead requirements gathering, stakeholder interviews, and business workshops across airline maintenance and engineering functions.
- Analyze and document current-state (AS-IS) and future-state (TO-BE) business processes to support MRO transformation initiatives.
- Define detailed functional requirements, user stories, process flows, and business rules that align with client objectives.
- Partner with business and technology teams to support solution design, system configuration, testing, deployment, and user adoption activities.
- Support User Acceptance Testing (UAT), defect triage, change management, and process optimization efforts throughout the program lifecycle.
Work ModelWe believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this position requires periodic travel and a minimum of three days per week in a Cognizant or client office in
Atlanta, GA. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on project assignments, client requirements, and business needs.
What You Must Have To Be Considered- 10+ years of experience as a Business Analyst, Functional Consultant, or Domain SME supporting airline maintenance and engineering operations.
- Deep domain expertise across airline MRO functions, including Maintenance Planning, Line Maintenance, Base Maintenance, Engineering, Reliability, Warranty, Technical Records, Materials Management, and Supply Chain.
- Experience supporting MRO platform implementations, upgrades, migrations, or transformation programs.
- Strong proficiency in requirements management, process modeling, functional design documentation, workshop facilitation, and UAT execution.
- Prior airline TechOps experience with the ability to effectively bridge business and IT stakeholders.
These Will Help You Succeed- Hands-on experience with leading MRO platforms such as TRAX, SCEPTRE, AMOS, RAMCO, SAP MRO, or SAP EAM.
- Experience supporting large-scale MRO modernization, digital transformation, or platform migration programs.
- TRAX migration experience.
- Knowledge of aviation regulatory requirements and maintenance compliance processes.
- Exceptional communication, stakeholder management, presentation, and documentation skills.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
CompensationThe annual salary for this position is anticipated to be between
$110,000 and $130,000, depending on experience, skills, qualifications, and location. This position is also eligible for Cognizant's discretionary annual incentive program based on performance and subject to the terms of Cognizant's applicable plans.
Benefits- Medical, dental, vision, and life insurance
- 401(k) plan and company contributions
- Employee stock purchase plan
- Employee assistance program
- Paid holidays and PTO
- Paid parental leave and fertility assistance
- Learning and development programs, certifications, and career advancement opportunities
