Job Description:
Summary:
Within Ballad Health Medical Associates, the BHMA Operations Manager II is responsible for the day-to-day functional operations of >6M - 10M in Gross Patient Revenue, 20 - 35 Total FTEs, and 8 -15 Clinician FTEs within a service line. Ensures alignment with Ballad Health's mission and vision while upholding the organization's value and code of conduct. This role has direct authority and oversight for the day-to-day operations of the clinic(s) within their defined area of responsibility.In collaboration with BHMA Leadership, provide direct support action plans and COPA commitments/Terms of Certification Ensure compliance with all regulatory and best practice standard(s) in the operation of the clinic(s) managedEnsure the efficient execution of charge entry, insurance, and payer validation, and produce financial reports for physician reviewManage Team Member performance, perform interviewing and provide recommendations for hire, schedule team member time off, and perform edits as needed to payroll Assist in providing data for monthly and quarterly operation reports for BHMA Leadership review and to assist in establishing annual operating and capital budgetsMaintain necessary inventories for the delivery of patient careEnsure team member compliance with policies and procedures coordinate with BHMA Leadership and Human Resources regarding disciplinary actionCoach Team Members with issues and provide guidance, direct Team Members to the appropriate area as needed and ensure to keep management informed with regard to team member concerns and problem areasDemonstrate/Model customer service and Patient-Centered Care within the clinic(s), identify areas for improvement and report to managementAddress issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and process improveAssist BHMA Leadership in marketing the practice in the local community and maintain a good public relations programInvest in team growth, team engagement and development opportunitiesPerform other duties as assigned.
Requirements:
Education/Experience:
Required - Bachelor's degree in Business, Healthcare Administration, or related field plus 4 year(s) experience in physician practice management or healthcare operations.
Knowledge/Skills Abilities:
Self-motivated, strong communication skills, ability to communicate with all levels, excellent organizational skills and manage multiple priorities, ability to maintain confidentiality and observe HIPAA compliance. Strong analytical and problem-solving skills and knowledgeable of budgetary preparation.
Preferred -
Master's Degree in Business Administration or Healthcare Administration
Prior leadership or management experience in physician practice is highly preferred
Proven track record in growing physician practice revenues and volumes
Work Requirements:
Shift: Day
On Call: No
Weekends: Yes
Travel Required: No Travel
Shift Details: 8a-5p
City/State: Kingsport, TN
Location:
Ballad Health Medical Associates
