Job Posting Title

Manager, ATS Learning Policy and Quality

Job Category

Learning & Development

Language Requirements

Bilingual Preferred / Bilingue de préférence

In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.

Flexible Work Agreement Type

Hybrid / Hybride

Posting End Date

2026-10-13

Job Grade

L1 Zone B

Pay Range

Commensurate with Experience / Selon l’expérience

Job Summary

The Manager, Air Traffic Services (ATS) Learning Policy and Quality is primarily responsible for the development and oversight of the ATS Learning policy framework and ensuring regulatory compliance through auditing. The role is also responsible for integrating quality assurance and alignment to the NC-QMS Program while focusing on the effectiveness of internal processes and continuous improvement.

Possible Work Locations: Ottawa Head Office, Gander ACC, Moncton ACC, Montreal ACC, Toronto ACC, Winnipeg ACC, Edmonton ACC, or Vancouver ACC.

Job Description

In this role you will:

• Develop, implement, and evaluate ATS Learning policies through stakeholder collaboration, feedback, and engagement.
• Analyze performance and effectiveness of ATS Learning policy, integrated Quality Assurance, and compliance processes.
• Conduct training reviews related to student progression to ensure compliance with ATS Learning policy.
• Develop and maintain ATS Learning Audit Framework, processes, and tools.
• Conduct audits to evaluate compliance with internal and external regulatory standards.
• Identify trends and non-conformities through audit activities and recommend, monitor, and report on corrective actions and mitigations.
• Report on compliance audit, corrective action, and process improvement trends and performance.

What you bring:

 

Education:

• Successful completion of post-secondary education with specific knowledge in the areas of business administration, adult education, psychology, and/or compliance auditing.

 

Experience:

• 3 years supervisory or management experience, with a demonstrated commitment to quality, accuracy, and attention to detail.
• Experience in project management.
• Experience developing and maintaining business relationships with internal and external clients.
• Experience in developing and implementing new working tools, technologies, or processes that improve consistency, efficiency, and compliance.

Knowledge:

• Knowledge of the air navigation industry and associated operational standards.
• Knowledge of organization and ATS Learning policies, processes, and practices related to the Safety Management System (SMS).
• Knowledge of Quality Management principles, quality assurance practices, and continuous improvement methodologies.
• Knowledge of internal and external regulatory standards and requirements.
• Knowledge of compliance auditing principles, analysis, and reporting standards.
• Knowledge of corrective action planning, root cause analysis, and process improvement.
• Proficiency in Microsoft Office applications including MS Excel, MS PowerPoint, and MS Word.

How others describe you:

• Exceptional attention to detail and a commitment to producing high-quality, accurate work.
• Strong ability to lead, motivate, and coach to positively influence culture and employee engagement.
• Demonstrated ability to facilitate collaboration with internal and external groups.
• Strong written and verbal communication skills.
• Demonstrated ability to effectively manage projects and create a methodology for organization and training initiatives.
• Demonstrated ability in analyzing or auditing related to ensuring compliance.
• Ability to deal with highly sensitive and confidential information.
• Ability to support and guide organizational change while maintaining quality, consistency, and compliance throughout the transition. 

Working Conditions:

• This position is a hybrid position with a minimum 3 days per week on site. 
• Occasional travel required. 

Behaviour Statement:  

• All employees of NAV CANADA are expected to demonstrate behaviours aligned with company’s Code of Business Conduct, values, safety and objectives. This includes adherence to any safety policies, standards, and procedures corresponding to job responsibilities and duties.