Overview: The ATM Operations and Experience Manager is responsible for the overall management, performance, and security of MCU's ATM network. This role ensures operational excellence, regulatory compliance, and member satisfaction by overseeing daily ATM activities, vendor relationships, and strategic initiatives to enhance ATM services.
Responsibilities:
- ATM Network Oversight
- Manage daily operations of MCU's ATM fleet, including cash replenishment, balancing, and uptime monitoring.
- Ensure timely resolution of service issues and preventive maintenance.
- Security & Compliance
- Maintain compliance with federal, state, and MCU policies, including PCI and FFIEC standards.
- Monitor fraud activity and implement mitigation strategies.
- Vendor & Stakeholder Management
- Serve as primary liaison with ATM vendors, armored carriers, and processors.
- Negotiate contracts and enforce service-level agreements.
- Review and approve invoices accurately to ensure timely payments to vendors
- Reporting & Analytics
- Prepare and analyze ATM performance reports, transaction volumes, and downtime metrics.
- Recommend improvements to optimize efficiency and member experience.
- Strategic Planning
- Lead ATM expansion, upgrades, and feature enhancements.
- Collaborate with IT, Finance, and Branch Operations to align ATM strategy with MCU's goals.
- Team Leadership
- Supervise ATM support staff and coordinate cross-functional efforts.
- Provide training, coaching, and performance evaluations.
Requirements:
- Bachelor's degree in business, Finance, or related field (Master's preferred).
- Minimum 5 years of experience in ATM operations or financial services management.
- Strong knowledge of ATM hardware/software, transaction processing, and regulatory compliance.
- Excellent analytical, communication, and vendor management skills.
- Proficiency in Microsoft Office Suite and ATM monitoring platforms
Competencies:
- Strategic thinker with a track record of innovation and results.
- Skilled in managing effective teams that default to action and accountability.
- Proven ability to build relationships across all levels of the organization.
- Committed to developing others and fostering inclusive, high-performing teams.
- Effective communicator and facilitator of change
Why Youll Love Working Here:The pay range for this position is between $66,300-100,800 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.
