Scotiabank

Manager, Associate Private Bankers

Scotiabank • $85K — $100K *
Edmonton, AB T5A 0A1In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of Retail or Commercial banking experience
  • Proven experience in employee development and coaching
  • Strong background in client service standards
  • Knowledge of change management processes
  • University or community college degree preferred

Responsibilities

  • Lead a team of Associates to deliver exceptional client service
  • Develop comprehensive knowledge of bank products and services
  • Respond promptly to client inquiries and concerns
  • Provide strategic direction for onboarding and managing client relationships
  • Evaluate client borrowing needs and formulate credit proposals
  • Champion change management initiatives within the team
  • Oversee compliance and risk management for team operations

Benefits

  • Opportunities for professional development and coaching
  • Supportive work environment focused on team success
  • Access to company training resources and materials
  • Involvement in high-impact client interactions
  • Diverse working environment promoting inclusivity
Full Job Description
Requisition ID: 274591

Purpose

As a leader of an Associate Private Banking team the incumbent contributes to the Private Banking's success through leading the delivery of sound advice and administration of the Private Banking team's assigned book of business. The incumbent ensures the team of Associates delivers exceptional personal service and leads the overall day-to-day management of retail, small business, and custom Private Banking solutions. In addition, the incumbent is accountable for coaching and employee development, overseeing compliance standards and resource management within the assigned team and liaising with Private Banking Head Office on updates, enhancements and training. As a Senior Associate Private Banker, the incumbent will work closely with the Team Lead and provide direction to team members in a manner consistent with the overall Private Banking strategy.

Is this role right for you? In this role you will:

Leading a team of Associates, ensuring the delivery of the highest level of service and advice during all client interactions by:
  • Demonstrating a passion for engaging with affluent and influential clients, delivering exceptional client experiences, and making a significant impact in the lives of our clients
  • Developing a full knowledge and understanding of Bank products, services, processes, and policies
  • Maintaining an acute focus on responding quickly and resourcefully to client requests with professionalism, ensuring first time right approach and acting with a sense of urgency
  • Creating a team environment by supporting and providing effective backup management in the absence of the Private Banker
  • Monitoring recorded customer concerns and resolving escalated concerns and issues


Providing leadership in the onboarding and management of client relationships, providing a full range of customized financial solutions by ensuring Associate Private Bankers:
  • Accompany Private Bankers on client meetings and calls as required
  • Understand the client's financial goals and preferences, analyze and anticipate their needs and recommend appropriate solutions
  • Provide end-to-end ownership over advice-based solutions including account opening, investments, credit cards, lines of credits and mortgages
  • Identify opportunities to expand existing relationships and make referrals to Scotia Wealth Management partners in response to changes in the client's needs or preferences


Support the Private Banking team's designated portfolio of less complex credits by:
  • Developing a thorough knowledge and understanding of commercial and retail credit principles
  • Leading team members in the thorough evaluation of the client's borrowing needs and strategies, income sources and capacity to formulate a succinct credit proposal for adjudication
  • Exercising sound judgement and financial analysis when granting loans within authorized limits
  • Leading the administration of Total Wealth product solutions including Online Loans and Private Banking Overdraft Facilities
  • Looking for opportunities to enhance the client relationship with credit when needs arise from life changes
  • Monitoring financial status and proactively identifying unfavourable trends, escalating as required


Inspire, lead, and develop a diverse service team by:
  • Embracing and championing change management initiatives across your team and all branch employees by ensuring clear communication and providing support
  • Coordinating peer-to-peer support for new employees within your team and across Private Banking branches
  • Providing regular coaching, feedback, direction and support of direct reports and peers
  • Recognizing and rewarding success, informing and supporting individual development plans, and managing non-performance
  • In collaboration with Private Banking Head Office, planning and leading monthly team skills development sessions while facilitating the sharing of best practices
  • Managing workload and vacation coverage for team to ensure a consistent client experience
  • Resolving issues/negotiating compromises between team members
  • Ensuring team members have a clear understanding of financial and non-financial goals


Lead the administration and compliance functions for assigned team, overseeing the implementation and sustainment of bank policies, procedures and special initiatives to minimize the Bank's exposure to risk by:
  • Ensuring accurate and timely completion of daily and periodic monitoring activities including Automated Control System, Worklist Management Exceptions, Work Hub, Digital Courier, and Accounting Support Package reviews
  • Executing duties as Branch Compliance Officer (BCO) for the sale of Mutual funds, ensuring branch compliance with Mutual Fund Dealers Association (MFDA) rules and regulations as well as Scotia Securities Inc. (SSI) guidelines/processes, as applicable
  • Maintaining oversight of all team compliance dashboard metrics, ensuring outstanding issues are resolved in a timely manner
  • Leading operational excellence and a satisfactory Branch audit
  • Ensuring team stays current on retail lending compliance, regulatory compliance, and custody requirements and changes
  • Adhering to compliance with regulatory activities and guidance over Occupational Health & Safety
  • Monitoring team's strict adherence to Bank security procedures, including retail lending policies and processes, assigned authorities and limits
  • Escalating fraudulent activities, unusual occurrences, issues/deficiencies/trends to your Team Lead and/or AML and/or Branch Compliance Officer (BCO) and/or Chief Compliance Officers and/or applicable Shared Services Department as appropriate
  • Adhering to and ensuring team members' compliance with cash, custody and security procedures at all times.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and managing succession and development planning for the team.


Do you have the skills to enable you to be successful in this role? We would love to work with you if you have:
  • 5 years+ Retail or Commercial banking experience
  • Experience with employee development and coaching
  • Experience with client service standards and change management
  • University or community college degree preferred


Location(s): Canada : Alberta : Edmonton

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates
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