Apple

Manager, Apple Store Online Digital Project Management

Apple$120K — $150K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years leading complex, cross-functional programs in tech, eCommerce, or Contact Centers.
  • 5+ years of team management experience focused on accountability and outcomes.
  • Strong influencing skills across all organizational levels, including senior leadership.
  • In-depth strategic and technical knowledge of eCommerce and Contact Center technologies.
  • Fluency in Software Development Life Cycle (SDLC) and enterprise systems.
  • Exceptional communication skills with storytelling ability.
  • PMP or Certified Scrum Master preferred; Master's degree or equivalent experience a plus.

Responsibilities

  • Lead a team of senior project managers for high-impact initiatives.
  • Shape strategic direction for Retail Online and global Retail Contact Center ecosystems.
  • Elevate performance standards and build systems for effective delivery.
  • Mobilize teams toward ambitious outcomes in complex environments.
  • Drive alignment and trust across various functions and levels of leadership.
  • Use data insights to inform decisions and highlight opportunities.
  • Anticipate issues and guide teams through ambiguity with clarity.

Benefits

  • Opportunity to lead high-stakes projects with significant impact.
  • Collaborative work environment focused on team engagement and growth.
  • Access to a diverse and inclusive workplace culture.
  • Professional development opportunities backed by a global brand.
  • Comprehensive support for personal and career growth.
Full Job Description
Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

Our Customer Systems and Support (CSS) team within ASO is responsible for partnering cross functionally to deliver scalable, efficient, and customer centric processes and technology solutions to our Retail Customers and global network of Call Center Specialists. We are chartered with rethinking the shopping experience and the assisted sales touch-points we have throughout the customer journey, spanning Voice/Chat systems, Payments, Customer Care, Delivery, Fulfillment and many other Digital Programs.

Description

As a Project and Program leader, you will lead a team of senior project managers responsible for Apple's most complex, high-impact initiatives across Retail Online and the global Retail Contact Center ecosystem. You will shape direction, elevate performance, and build the systems, people, and partnerships that enable world-class delivery.

You are a strategic operator and inspirational people leader - someone who thrives in complexity, brings clarity to ambiguity, and mobilizes teams toward ambitious outcomes. You know how to influence without authority, build deep trust across functions, and drive alignment at senior levels. You balance decisiveness with empathy, ensuring that teams feel both challenged and supported.

Minimum Qualifications

10+ years of experience leading complex, cross-functional programs in technology, eCommerce, or Contact Center environments.

5+ years of proven success managing and developing teams or managers, with a focus on driving clarity, accountability, and measurable business outcomes.

Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership.

Deep strategic and technical knowledge in eCommerce and/or Contact Center technologies (ex. payments/financing applications, order maintenance tools, fulfillment and order management, Agentic AI solutions, telephony/chat/video systems and infrastructure).

Preferred Qualifications

Deep understanding of the Software Development Life Cycle (SDLC) and strong technical fluency in contact centre and enterprise systems.

Known for building trusted cross-functional relationships and influencing outcomes without direct authority.

Uses data and insight to frame risk, surface opportunities, and guide decision-making.

Anticipates issues, acts with urgency, and rallies teams to navigate ambiguity with clarity and focus.

Exceptional communication and storytelling abilities across all organizational levels.

PMP or Certified Scrum Master preferred; Master's degree or equivalent experience a plus.

Models inclusion, curiosity, and respect for diverse perspectives - reflecting Apple's values in daily leadership.

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

Similar Jobs

More Jobs at Apple

More Consumer Technology Jobs

Find similar Manager, Apple Store Online Digital Project Management jobs: