8+ years in field service or industrial automation, preferably in automotive manufacturing
Previous leadership experience in a technical team or project-based environment
Robust technical knowledge of automation and robotic paint systems
Strong troubleshooting skills for complex mechanical and electrical systems
Experience with installations and aftermarket service environments
Ability to manage diverse teams in dynamic project settings
Excellent communication skills for customer and team interaction
Proficient in reading technical documentation and engineering drawings
Familiar with SAP and Microsoft Office
Willing to travel approximately 50% of the time and support off-hours as necessary
Responsibilities
Lead and develop a team of on-site Service Engineers supporting Dürr equipment in customer facilities
Drive aftermarket sales for automation equipment, spare parts, and service contracts to enhance customer retention
Collaborate with engineering and project management to deliver accurate quotations and technical solutions
Serve as the escalation point for complex technical issues, coordinating with internal teams
Drive the troubleshooting and resolution of issues across robotic paint systems and related equipment
Coordinate service activities including maintenance, emergency repairs, and system commissions
Supervise contractors during installation and project execution
Initiate continuous improvement efforts focused on cost-saving and efficiency enhancements
Benefits
Lead a critical service function with substantial impact
Opportunity to manage and develop a high-performing technical team
Engage with advanced automation and robotic paint systems in a cutting-edge environment
Work in diverse industrial environments at various customer sites
Full Job Description
What You'll Do
Lead and develop a team of on-site Service Engineers ("Antenna team") supporting Dürr equipment across customer facilities
Drive aftermarket sales of automation equipment, spare parts, service contracts, and system upgrades within automotive paint shop and final assembly customer accounts, ensuring strong customer retention and repeat business.
Collaborate closely with engineering, service, and project management teams to scope technical requirements and deliver timely quotations, ensuring accurate pricing, lead times, and solution feasibility.
Serve as the primary escalation point for complex technical and operational issues, partnering with internal engineering and support teams
Drive troubleshooting and resolution of issues across robotic paint systems, automation, and related mechanical/electrical equipment
Coordinate service activities including maintenance, emergency support, repairs, and system start-ups/commissioning
Supervise contractors and skilled trades during installation, maintenance, and project execution
Drive continuous improvement initiatives, including cost-saving and efficiency enhancements
What You'll Bring
8 + years of experience in field service, industrial automation, or automotive manufacturing environments
Prior leadership experience managing technical teams in a service or project-based environment
Strong technical background in automation, robotic paint systems, or related manufacturing equipment
Proven ability to troubleshoot complex mechanical and electrical systems
Experience supporting installations, commissioning, and aftermarket service environments
Ability to lead diverse teams, including contractors and skilled trades, in fast-paced project settings
Strong communication skills with the ability to interface with customers and internal teams
Ability to read and interpret engineering drawings and technical documentation
Familiarity with SAP and Microsoft Office tools
Willingness to travel ~50% and support off-hours as needed
Why Join Us
High-Impact Role: Lead a critical service function supporting major automotive manufacturing operations
Leadership Opportunity: Manage and develop a high-performing technical team across multiple locations
Cutting-Edge Environment: Work with advanced automation and robotic paint systems at leading automotive facilities
Work Environment: Industrial/manufacturing settings, including customer sites
