JetBlue Airways

Manager Airport Duty

JetBlue Airways • $83K — $125K *
Washington, DC 20011In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a relevant field or equivalent experience with a High School Diploma/GED and 4 years of relevant work experience
  • 5 years of leadership or aviation experience
  • 3 years of Part 121 airline experience
  • Ability to travel and work flexible hours
  • Proficient in Microsoft software and company applications
  • Strong communication and customer service skills

Responsibilities

  • Ensure customer service quality meets JetBlue's standards
  • Manage daily operations including payroll, safety, and staffing
  • Oversee flight operations to achieve performance goals
  • Monitor TSA screening and baggage processing
  • Resolve issues for crew members and customers
  • Engage in committees to refine policies and procedures
  • Manage relationships with business partners

Benefits

  • Access to healthcare benefits
  • 401(k) plan with company match
  • Crewmember stock purchase plan
  • Short-term and long-term disability coverage
  • Free space available travel on JetBlue
Full Job Description
Position Title: Manager Airports Duty

Position Summary

The Manager Airports Duty is responsible for all facets of day-to-day operational tasks. The Manager also ensures quality, efficiency, and consistency in the execution and implementation of operational policies and standards. The Manager is responsible for operational targets and goals and serves as the primary point of contact for ground operations, ticket counter, and/or gate and oversees the supervisors and crewmembers in these areas.

Essential Responsibilities
  • Ensure that quality of customer service is in-line with the high expectations customers have for JetBlue
  • Manage the daily operations of a shift, including payroll issues, safety, staffing and scheduling
  • Manage the operational performance by overseeing the daily flight operation to meet or exceed the established performance goals
  • Monitor Transportation Security Administration (TSA) inline screening of baggage and ensures timely processing of baggage
  • Resolve crewmember and customer issues
  • Participate in ad hoc committees; respond to ad hoc requests to establish, develop or re-visit guidelines, policies and/or procedures as they pertain to the operation or the crewmembers
  • Manages all business partner relationships and monitors performance and compliance
  • Is accountable to senior management for ensuring the safety and security of ground handling operations
  • Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards
  • Takes a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
  • Other duties as assigned


Minimum Experience and Qualifications
  • Bachelor's Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Five (5) years of leadership, management, or aviation experience
  • Three (3) years of prior Part 121 airline experience
  • Able to travel and/or work flexible hours/shifts, including holidays and weekends
  • Must be able to read, write, and speak English
  • Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
  • Proficient knowledge in Microsoft services and company required software and applications
  • Strong verbal and written communication skills
  • Strong Customer Service skills
  • Ability to work independently with a sense of urgency and attention to detail
  • Available for occasional overnight travel (10%)
  • Depending on location, may need to acquire and maintain a United States Customs Clearance
  • Must possess and maintain a valid Driver's License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship
  • For internal candidates, good standing in attendance, performance and safety


Preferred Experience and Qualifications
  • Two (2) years of prior operational experience


Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice; be willing to travel as needed for training and company sponsored meetings
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.


Equipment:
  • Computer and other office equipment
  • Tug, push back tractor, forklift, deicing vehicle and other ground service equipment


Work Environment:
  • Airport environment
  • Subject to weather and elevated noise levels within airports
  • Ability to stand for an extended period of time
  • High noise area (jet engines)
  • Shift work and irregular hours due to irregular operations


Physical Effort:
  • Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.


Compensation:
  • The base pay range for this position is between $83,000.00 and $125,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.


About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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