Position Overview

CHAI is in the middle of a significant shift in how it uses AI, and you will be at the center of it. As Manager, AI Transformation, you will be CHAI’s go-to person on internal AI adoption: where the opportunities are, what’s working, how to get staff to use these tools well, and how to keep that use responsible across more than 35 countries. You will own CHAI’s internal AI adoption agenda and work with teams across the organization to make it real.

This is not an engineering  role. Success means building the systems, training, and relationships that get CHAI’s staff using AI well, and making sure the organization’s investment in AI pays off. We have rolled out Claude for Enterprise and other targeted tools already, so you will be well positioned to hit the ground running on day one. As a part of this role, you will manage the governance process that keeps AI use safe, own the change management and communications behind every AI rollout, build and administer the training that brings staff up to speed, and manage the vendor relationships behind the tools. You will also occasionally roll up your sleeves collaborate with builders across the organization on shared org resources, “Skills”, “Projects”, and beyond.

This role sits within CHAI’s Global Operations function and reports to the Director, Global Operations. You will work closely with the technical AI builder team, which designs and ships bespoke AI tools used internally, and with CHAI’s Innovation team, which leads AI for CHAI’s programmatic and global health work.

You use AI tools regularly and understand them well enough to train others, write sensible policies, and hold your own with technical colleagues. You are comfortable working across diverse geographies and functions, and you know what it takes to move a large, distributed organization toward real adoption of new tools and ways of working.

This role can be offered at either the Manager or Senior Manager level, commensurate with the qualifications and experience of the candidate.

Adoption, Change Management, and Communications (~40%)

• Own project management, change management and communications for AI rollouts across CHAI, including enterprise-wide tool procurement and rollout coordination.
• Build demand for AI adoption across the organization: coordinate the AI Champion network, launch the Community of Practice, and maintain the AI@CHAI inbox for ongoing staff questions.

Training and Enablement (~25%)

• Build and manage CHAI’s AI training and enablement programs: develop training resources, design learning journeys, coordinate vendor-led trainings, launch AI ethics and competency trainings, and run AI onboarding for new employees.
• Share best practices and work with builders to refine and disseminate successful solutions from within the organization

Governance, Policy, and Vendor Management (~25%)

• Develop and maintain AI governance frameworks, policies, and user guidance in coordination with the Innovation team and IT, covering best practices, use case libraries, ethics guidance, and AI standards.
• Coordinate the AI advisory committee and make sure it functions as an effective governance and decision-making body.
• Manage ongoing vendor relationships for procured AI tools, including procurement and license management.

Metrics, Reporting, and Documentation (~10%)

• Define and track adoption metrics and targets, conduct quarterly gap and themes analysis, and assess ROI on AI tool usage (time saved vs. tooling cost).
• Document team and individual use cases through data collection and surveys, feeding CHAI’s understanding of how AI is being used and where more can be done.
• Undertake other responsibilities as needed at the request of the Director, Global Operations.

• Bachelor’s degree and at least 6–8 years of professional experience, ideally in change management, organizational transformation, learning and development, management consulting, or technology adoption.
• Enthusiasm for what AI can do for an organization like CHAI, and a clear sense of the risks, including data privacy, staff trust, and responsible use.
• Advanced proficiency with modern AI tools (e.g., Claude / Claude CoWork / Claude Code; ChatGPT, Codex; Gemini, AI Studio, NotebookLM, etc.) and a practical understanding of their capabilities and limitations.
• Track record of driving adoption of new tools or ways of working across a distributed, multi-country organization, with demonstrated ability to make changes stick over time.
• Experience developing and delivering training programs across a large organization, including designing learning resources for audiences with varying levels of technical knowledge.
• Strong communications skills, with the ability to translate technical concepts into clear, accessible guidance for non-technical staff.
• Experience developing organizational policies or governance frameworks, and maintaining compliance with them.
• Vendor management experience, including procurement coordination, license management, and ongoing relationship management.
• Comfortable working through ambiguity and providing direction in environments with limited formal structure.
• Genuine commitment to CHAI’s mission and the operating realities of a global health organization working in resource-constrained, cross-cultural contexts.

Preferred Qualifications

• Experience in AI adoption, digital transformation, or technology enablement programs.
• Experience in global health, international development, or a comparable mission-driven sector.
• Experience managing or coordinating cross-functional advisory committees or governance bodies.

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