The Manager, Adoption Strategy leads a team of Adoption Strategists responsible for driving platform adoption across a portfolio of enterprise client accounts. This role is technically credible and occasionally hands-on with the most strategic accounts, but primarily accountable for team output, hiring, coaching, and the consistency of the delivery methodology across the team's book of business.
What you'll do:- Manage, coach, and develop a team of Adoption Strategists, setting individual goals and conducting regular performance reviews
- Establish and refine team-level playbooks, engagement methodologies, and best practices for client discovery, rollout, and change management
- Stay directly involved with the team's highest-value or most technically complex accounts - supporting use case scoping, technical champion building, and proof-of-concept execution
- Own team-level delivery metrics: win rate, adoption outcomes, services revenue, time to value, renewal/expansion contribution, and engagement quality across the portfolio
- Partner with Sales, Product, and Engineering leadership to represent the practice on strategic partnerships and escalations
- Own hiring, onboarding, and headcount planning for the team as client demand scales
- Report team performance and capacity to practice leadership, flagging risks and resourcing needs
What we're looking for:- Bachelor's degree in business, computer science, or related field
- 6-9 years of experience in AI/technical consulting, solutions architecture, or customer success, including 1-3 years of direct people management
- Hands-on experience with at least one enterprise AI platform (Salesforce Agentforce, Moveworks, Copilot, or similar)
- Demonstrated ability to build team processes and scale a practice through growth
- Strong executive-facing communication skills for high-stakes client and internal escalations
US Full-Time Employee Benefits at Ironclad:- 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
- Market-leading leave policies, including gender-neutral parental leave and compassionate leave
- Family forming support through Maven for you and your partner
- Paid time off - take the time you need, when you need it
- Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
- Mental health support through Modern Health, including therapy, coaching, and digital tools
- Pre-tax commuter benefits (US Employees)
- 401(k) plan with Fidelity with employer match (US Employees)
- Regular team events to connect, recharge, and have fun
- And most importantly: the opportunity to help build the company you want to work at
**UK Employee-specific benefits are included on our UK job postings
