Salary: $112,096.97 Annually
Location : Transportation Building (10 Park Plaza, Boston 02116)
Job Type: Full-Time
Job Number: 26-11358
Department: MBTA - Office of Stations
Area: 310-Office of Chief of Stations
Opening Date: 06/29/2026
Closing Date: 7/14/2026 11:59 PM Eastern
Licenses / Certifications: None Required
Union Affiliation: TEA Trans Exec Assoc
Safety Sensitive: No; this is not a Safety Sensitive position.
On-Call or 24/7: No; this position is not classified as on-call or 24/7.
Essential Classification (Emergency Staff): No; this position is classified as non-essential (during declared States of Emergency).

Job Summary

The Manager, Administration & Strategy, within the Stations, Facilities & Structures division, will serve as a leader responsible for advancing workforce capacity, training, and development initiatives. This role will oversee staffing plans, personnel actions, and policy and procedure compliance, while ensuring operational efficiency and workforce readiness. The Manager will lead key initiatives to strengthen workforce capacity, enhance employee development, and provide essential reporting and analysis for the division. This role combines strategic leadership with administrative oversight, ensuring the Stations, Facilities, & Structures division has the staffing, training, compliance, and reporting infrastructure needed to meet current and future demands. The Manager, Administration & Strategy, will play a pivotal role in shaping workforce capacity, supporting employee development, building administrative processes, and driving operational success.
Duties & Responsibilities

• Partner with division leadership to assess and align hiring and administrative strategy with operational goals.
• Oversee staffing plans, requisitions, and personnel actions in coordination with division leadership and the Workforce Management department
• Maintain departmental roster/distribution lists, organizational charts, seniority/rating lists, and the Personnel Control Log (PCL).
• Monitor and manage the division's administrative processes, including the pick process, substitute list, and personnel movements.
• Ensure compliance with Authority policies and collective bargaining agreements.
• Write, maintain, and monitor the compliance of departmental policies and procedures.
• Develop actionable reporting on staffing levels, absenteeism, overtime, payroll, leaves, and other critical trends.
• Design and implement division onboarding/offboarding programs and workforce initiatives.
• Partner with relevant departments to ensure a strong training curriculum for division staff.
• Track training, certifications, and job requirements acrossdivisionroles.
• Collect and analyze personnel data to provide insights and recommendations for improving efficiency, reducing absenteeism, and enhancing engagement.
• Provide guidance and training to supervisors and staff on administrative procedures and tools.

• Build new processes and drive process improvements across the division's administration to enhance efficiency.
• Lead special projects that advance administration, operational excellence, and strategic goals.
• Visit various MBTA facilities as needed.
• Uphold EEO/anti-discrimination standards and foster fair, consistent application of Authority policies.
• Perform other duties and projects as assigned.

Minimum Requirements & Qualifications

• Bachelor's degree from an accredited institution

• Five (5) years of experience related to administration
• One year (1) of progressively responsible experience in a supervisory and/or project leadership role
• Experience with HRIS and other administrative systems
• Proficient with Microsoft Office Suite
• Effective organizational, confidentiality, and interpersonal skills
• Demonstrate analytical skills
• Ability to provide internal and external customers with a courteous and professional experience
• Have the ability to supervise and work effectively with a diverse workforce
• Valid driver's license without infractions in accordance with MBTA policy

Preferred Experience and Skills

• Experience working within a unionized environment.
• Experience with Tableau or other data visualization tools.

Substitutions Include

• A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement.
• An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.
• A master's degree in arelated subject substitutesfor two (2) years ofgeneral experience.

• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Employment Benefits at theMBTA

Full-Time Employees:

The MBTA offers comprehensive benefits packages to full-time employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, and Holidays
• Retirement: Pension or deferred compensation 401(a), plus MBTA contributions
• Complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail)
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: Pre-tax benefits for parking
• Flexible Spending Account (FSA): Pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

Internships:

Internship positions are not eligible for most MBTA Benefits. However, paid sick time may be incurred. Each intern also receives a complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail) to use throughout the duration of their internship. Please contact the assigned Recruiter directly or email [email protected] for more information.

Disclaimer:

The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract andis not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email [email protected] for more information.

01

Which of the following best describes your education and experience?

• I did not obtain a high school diploma or equivalent
• A high school diploma or equivalent and twelve (12) or more years of expe