Job Description:What is the role?As the Billing Manager, you will be a key leader within our Accounting organization, responsible for driving the strategic execution and continuous evolution of our global billing operations. You will lead a high-performing team, fostering a culture of accountability and innovation while ensuring strict adherence to ASC 606 and internal compliance standards. Leveraging a robust tech stack, you will manage the end-to-end billing cycle by navigating Salesforce for contract accuracy, executing complex financial workflows in Oracle, and utilizing advanced Excel functions for deep-dive data analysis and reporting. This is a high-impact role that balances meticulous financial integrity with the leadership agility required to optimize system performance and spearhead process improvements in a fast-paced environment.
Responsibilities- Drive cross-functional process optimization and operational excellence by partnering with IT, Customer Success, and Finance across multiple business units to resolve billing issues, and implement process improvements.
- Responsible for managing the end-to-end billing process, workflows and resources to compile monthly billing information and process invoices for the organization to ensure invoice processing is complete, accurate and properly reflects documented contract terms.
- Lead operational excellence by utilizing available internal and external software and hardware tools, including AI, to maximize productivity while maintaining transactional integrity.
- Proactively mitigate financial risk by overseeing and conducting audits and adjustments, and provide and enforce recommendations to department workflows and practices.
- Resolve escalated and complex billing issues, including those of key customer accounts, perform the required analysis as needed, and effectively communicate findings and resolutions.
- Lead the accurate billing setup of customer accounts in line with contracted terms, company policy and standards.
- Oversee and manage routine reporting requirements for cyclical and ad-hoc activity such as detailed review of reconciliations.
- Assist IT with system conversions and new client implementation in conjunction with Finance, Accounting, Customer Success and Operational teams.
- Lead a team of 6+ billing professionals and accountants, fostering a culture of accountability and continuous improvement.
- Actively manage and assign workflow; monitor volumes; adjust work assignments and provide resource recommendations accordingly.
- Manage hiring/selection activities, performance management and employee development by providing coaching, training and mentorship on an ongoing basis.
- Manage and build third-party vendor team implementing standardized reporting, process improvement and solutioning.
- Undertake ad-hoc assignments and special projects as needed and leverage a strong billing and accounting background to help accomplish organizational goals.
Job Qualifications:Requirements- Bachelor's degree in Accounting or Finance, preferred.
- Minimum of 3-5 years of billing experience.
- Prior experience managing billing functions, preferred.
- 1-3 yrs experience managing people/ leading teams to include experience performing hiring/ selection activities, performance management and employee development.
- Experience with Oracle financial systems and Salesforce CRM, preferred.
- Excellent verbal and written communications skills required for reporting, presentations and information sharing.
- Intermediate to advanced proficiency in Microsoft Excel to manage large sets of data (pivot tables, VLOOKUPs, etc.)
- Understanding of ASC 606 revenue standards.
- Strong attention to detail, accuracy and organizational skills.
- Ability to manage multiple tasks/projects simultaneously while meeting deadlines.
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Annual Pay Range:77,700 - 91,900 USD
Application Window:This opportunity is expected to remain posted through the date identified below, subject to business needs.
Thrive with CotalityAt Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.
Highlights, depending on role classification, include:
- Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
- Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
- Health: Multiple medical plan options with mental health and wellness support offerings.
- Retirement: 401(k) with company match and vesting after one year.
- Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
- Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!
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