Manager Account Management - US Based Remote

Anywhere Real Estate • $90K — $120K *
US-AnywhereRemote in United States
Business Services
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 3-5 years in Account Management within relocation, real estate, or a service sector
  • Bachelor's degree or equivalent experience
  • Strong interpersonal skills with a self-initiative approach
  • Demonstrated relationship management and sales skills
  • Ability to travel as needed

Responsibilities

  • Develop and conduct RFP presentations for clients
  • Lead negotiations on pricing and contract terms with the Director
  • Participate in strategic program discussions during client implementation
  • Implement account-specific plans with revenue and service goals
  • Oversee client policy management and provide training
  • Identify cross-selling opportunities to enhance revenue streams
  • Monitor client satisfaction and service delivery against targets

Benefits

  • Opportunity for career growth through mentorship
  • Involvement in diverse and inclusive team culture
  • Exposure to strategic account management and high-level negotiations
  • Access to internal initiatives and company objectives
  • Flexible work environment with travel opportunities
Full Job Description
Job Description

SUMMARY:

Strategic individual with overall responsibility for a portfolio of Client accounts, who works closely with the Director in managing the client relationship to ensure Cartus success and profitability. Manager serves as catalyst to increase revenue opportunities to monitor and manage processes to meet Client and Cartus/Corporate strategies. In this role, you will collaborate closely with all support groups to insure seamless delivery to Clients and Customers.

RESPONSIBILITIES:

Client Strategy:
  • Proposals: Develop and conduct presentations for current clients in RFP alone or in partnership with Director or VP as required. Participate in prospect best and finals liaise with sales team as require
  • Contract Negotiations: In conjunction with Director, may lead the internal and external negotiation on pricing and contract terms for key engagements. Responsible for providing business case to director to review with Cartus Leadership on low margin pricing
  • Implementations: Participate and lead strategic and program discussions with Client during implementation meetings, partner with all support teams
  • Setting Goals: In conjunction with the Director, develop/implement account specific plans and strategies to achieve service, revenue, and profit goals. Develop, track and measure on Client SLA performance statistics, service results, dashboards and metrics
  • Client Policy: Responsible for all aspects of policy, both through audit and team training, ensuring the business understands the Client program. Provides coaching and support to operations for Client policy management
  • SOS/Cross Selling: Have a thorough understanding of the Client contract and selling opportunities of Cartus products/services to generate increased revenue
  • Client Reviews: Schedules and creates platform to review program annually or as needed, strategizes with Director or key stakeholders on insights and goals for the review Ensures the review addresses concepts from previous meetings/reviews or drives new opportunity
  • Client Projects: Manage or support Client specific projects. Responsible for monitoring performance and ensuring team time and effort is progressing to meet established deadlines
  • Client Satisfaction: Monitor performance and actions of Cartus in meeting Client specific targets and Cartus Leadership goals. Ensure Cartus is tracking and reporting on SLAs and service recovery strategies
  • Client Health: Penetrate higher-level relationships and offer trusted guidance on product/services, operational processes and obstacles that may affect the achievement of client and Cartus goals
  • Team Culture / Diversity & Inclusion: Contributes to work environment that fosters team collaboration, cooperation, respect and ethical behavior


Team Leadership:
  • Team Culture / Diversity & Inclusion: Contributes to work environment that fosters team collaboration, cooperation, respect and ethical behavior


Financial Accountability:
  • Health of the Account: Analyze data and driving strategic direction in regards to fees and profitability. Respond to Credit review of the Client health and resolve open issues. Accountable for billing accuracy by taking corrective action on contracts
  • Operational Compliance: Ensure Client is aware of the Customer receivables, the plan to receive the funds, and determine if/when Client should be billed for a receivable. Perform audits for new and updated contracts to ensure compliance with company requirements
  • Account Profitability: Track and measure account margins through new product development, organic growth and execution of services for retention of existing business
  • Pricing Requests: Initiate and manage pricing requests and support pricing department objectives
  • Financial Impact on Cartus: Understand and actively manage Client receivables, i.e billing, and aging and have a working knowledge of all financial impact to Cartus when managing objectives
  • Volume Forecasting: Anticipate and strategize with Clients to prepare and establish business trends month over month
  • Budget Planning: Assist Director with budget planning, cost estimating, accruals and expense projection


Service Excellence:
  • Client and Customer Experience: Responsible for overall Client experience and collaboration throughout Cartus organization to ensure Customer satisfaction
  • Operations Team Support / Driving Operational Excellence: Collaborate and support operational initiatives; participate in process improvement and training on Client procedures/programs/culture. Respond timely to requests requiring client interaction
  • Support Team Collaboration: Collaborate and support internal department initiatives, participate in process improvements and training on Client programs/culture
  • Managing Client Expectations: Ensure the Client has a clear understanding of how their contracted services align to their program administration objectives. Review and agree on service delivery expectations
  • Supplier Management: Act as Client advocate with network suppliers by effectively communicating the Client's philosophy and needs with regard to relocation policies and culture
  • Service Experience: Client Survey: Responsible for achieving metrics in satisfaction results and survey return rate. Responsible for putting together action plans to respond to feedback provided on Client surveys. Periodically pulse Clients on satisfaction throughout the year. Customer Surveys: Educate operations on Client culture and service requirements


Organizational Contribution:
  • Internal Projects: Participate in internal initiatives and support company objectives when identifying key opportunities for changes
  • Mentoring:Act as mentor to colleagues interested in career growth and development
  • Subject Matter Expertise: Act as department liaison, as appropriate, to ensure effective communication and process/product education

Position Qualifications:

  • 3-5 years related business experience in Account Management in domestic and/or international assignment management, relocation, real estate or service industry
  • Bachelor's degree or equivalent experience required
  • Able to work independently, using self-initiative to accomplish Client requests. Must be resourceful and possess strong interpersonal skills
  • Presentation skills highly desirable
  • Demonstrated relationship management skills required; sales experience a plus
  • Available to travel, as needed


Key Dimensions:

  • Demonstrated experience in a service environment
  • Strong Communicator
  • Account Management experience - managing multiple accounts
  • Leadership
  • Collaboration
  • Relationship Management
  • Financial savvy and analysis
  • Influencing and Negotiation skills
  • Cultural sensitivity
  • Judgement and Decision making
  • Project management


About Anywhere Real Estate

Anywhere Real Estate Careers

Joining Anywhere Real Estate offers an unparalleled opportunity to become part of a leading team in the real estate industry, where innovation, leadership, and professional growth are at the forefront of their mission. Anywhere Real Estate is renowned for fostering a culture of diversity and inclusion, making it a prime choice for individuals seeking not only a job but a meaningful career in real estate.

Explore Job Opportunities

Anywhere Real Estate is actively hiring, with numerous job opportunities designed to cater to a variety of skills and professional interests. Whether looking to start a career through an internship or seeking a senior position, Anywhere Real Estate provides a platform where talents are nurtured, and careers are built.

Experience Professional Growth

At Anywhere Real Estate, growth is a fundamental part of the company ethos. Employees are encouraged to expand their horizons through continuous learning and leadership training programs. The company supports career advancement with resources that help individuals gain new skills and take on challenging roles.

Join a Diverse Team

The team at Anyhere Real Estate is composed of dedicated professionals from diverse backgrounds, all working together to innovate and drive success in the real estate market. The company values diversity and offers diversity training to ensure all team members are equipped to contribute to an inclusive environment.

Benefits and Culture

Working at Anywhere Real Estate comes with a comprehensive benefits package that underscores the company's commitment to the well-being and satisfaction of its team members. The culture at Anywhere Real Estate is built on a foundation of respect, integrity, and collaboration, making it an ideal workplace for those who value both personal and professional development.

Networking and Innovation

Employees at Anywhere Real Estate are encouraged to engage in networking opportunities within and beyond the company, enhancing their career prospects and industry knowledge. Innovation is at the core of the company's operations, driving the development of cutting-edge real estate solutions that set industry standards.

How to Apply

To explore available positions at Anywhere Real Estate, prospective candidates are encouraged to visit the Careers section on the company website. Here, they can find information on how to submit a resume, prepare for an interview, and understand what Anywhere Real Estate looks for in potential team members.

Stay Connected

Keep up to date with the latest from Anywhere Real Estate by following their career blog. Gain insights from insider perspectives, and stay informed about new employment opportunities and company news.

Career Development

Anywhere Real Estate is committed to supporting its employees' career paths with unmatched training and certification support. The company's dedication to professional development ensures that every team member has the tools to succeed and make a significant impact in the real estate sector.

Join Anywhere Real Estate

Discover the rewarding career opportunities at Anywhere Real Estate. With a commitment to employee growth, a diverse and inclusive culture, and a drive for innovation, Anywhere Real Estate is the perfect place to advance your career in real estate. Search for open positions that match your skills and interests, and become part of a leading real estate team today.
Learn more about Anywhere Real Estate
Industry
Real Estate & Construction
* Ladders Estimates

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