Overview

The Manager of Account Management is responsible for training, coaching, and motivating a team of strategic and sales focused Senior Account Managers and Account Managers focused on customer retention, revenue growth, relationship growth and operational effectiveness to measure the success of client portfolios. This position also selects, develops, and evaluates colleagues and manages assigned KPIs.

Responsibilities

• Leads a team across multiple verticals, solutions, and geographies.

• Supports a team that develops long-lasting relationships with clients by gaining a deep understanding of the client27s needs and what they expect from Origami.

• Oversees how account managers engage with clients to help solve problems and achieve business goals by building trust and providing strategic and realistic solutions to further leverage Origami.

• Works closely with the Director of Account Management on communication plans and growth strategies.

• Helps to prioritize and ensures effective execution of annual account planning across priority accounts.

• Assists in the continual management of hiring pipeline of Account Managers, including conducting interviews, assessments and providing feedback on candidates.

• Confirms delivery excellence, client adoption and satisfaction of entitled software and on-going engagements.

• Engages in high-priority interactions and escalations with clients27 senior leaders.

• Assesses and reports progress in meeting team objectives and KPIs including aged receivables, contract renewals, references, demand generation and customer support health status.

• Assesses client and team needs and articulates them internally.

• Partner with service leaders to ensure customer success delivery and service hour utilization and escalation.

• Participates in select client stewardship and QBR presentations.

• Ensures team members receive thorough training and onboarding to gain a deep understanding of Origami27s products and client usage.

• Provides coaching and oversight of each team member to ensure productivity and quality.

• Performs team member review, evaluation, and compensation processes.

• Identifies, provides, and coordinates trainings opportunities for team members to ensure the continual development of sales techniques and skills and knowledge of Origami27s product offerings.

• Other duties as assigned.

Qualifications

• Bachelors Dress in a business-related field.

• 7+ years of sales or account management experience in a complex SaaS environment, including 3+ years managing a sales or account management team within a SaaS environment.

• Demonstrated ability to think critically and execute swiftly.

• Superior communication and presentation skills.

• Insurance industry experience preferred.

• Familiarity with Salesforce CRM.

• Up to 25% travel required.

Benefits

• Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
• Paid Time Off 2D Flexible options plus 10 paid company holidays where available**
• All full-time positions are hybrid, with many eligible to be completely remote
• Fully Paid by Origami Risk 2D Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
• Generous family leave options2Dincluding adoption and foster care placements
• Pre-Tax Savings Accounts 2D Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
• Retirement Savings 2D 401(k) with company match up to 4%
• Employee Assistance Program (EAP) 2D Confidential & Free support offered to colleagues facing personal or work-related complications
• Education Assistance Program 2D to help colleagues pursue industry/role-specific certifications
• Wellness Benefits 2D reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
• Additional coverages available 2D Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage

**Flexible PTO not available in California or the UK