Checkout.com

Manager, Account Management

Checkout.com$90K — $130K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years in a customer-oriented role, preferably B2B.
  • Proven ability to manage enterprise accounts and engage with C-suite executives.
  • Experience meeting sales targets and KPIs, showcasing commercial acumen.
  • Demonstrated curiosity about the payments industry and growth strategies.
  • Self-starter, capable of independently managing a revenue budget.
  • Exceptional communication and project management skills, comfortable with data sets.
  • Ability to thrive in a fast-paced, entrepreneurial environment.

Responsibilities

  • Manage a personal book of business as the main contact for clients.
  • Identify merchant needs and lead pricing negotiations for additional products.
  • Provide actionable insights to merchants using data visualization tools.
  • Coordinate operational processes and collaborate with internal teams to enhance customer initiatives.
  • Advocate for clients by influencing product strategies based on their needs.
  • Represent the company in high-stakes business reviews for Tier 1 Accounts.

Benefits

  • Flexible hybrid working model with three days in the office.
  • Inclusive workplace culture encouraging individual backgrounds and identities.
  • Opportunities for growth and recognition for impactful contributions.
Full Job Description
Key Responsibilities (KRs)
  • Account Management: Manage a personal book of business and serve as the primary day-to-day point of contact internally and externally.
  • Commercial Growth: Identify merchant needs, lead pricing negotiations, and build strategies for up-selling/cross-selling value-added products.
  • Data-Driven Consulting: Provide data-driven insights and actionable recommendations to merchants by utilizing internal data visualization tools.
  • Strategic Collaboration: Coordinate operational processes (e.g., Deal Desk, contract amendments) and collaborate with internal teams (Sales, Legal, Integration, Product) to drive merchant initiatives and ensure a first-class experience.
  • Customer Advocacy: You are the "Voice of the Merchant" internally, partnering with Product and Engineering teams to influence our roadmap based on the evolving needs of your merchants. You're a master at internal influence and can align various departments under a common client goal to influence our product roadmap.
  • Ambassadorship: Act as the voice of our product; assist with Quarterly Business Reviews (QBRs), road mapping, and presenting business reviews for Tier 1 Accounts.

Essential Qualifications
  • Experience: 2 or more years in a customer-oriented role, preferably in a B2B setting.
  • Stakeholder Relationships: Proven ability to manage enterprise accounts and maintain strong relationships with internal and external stakeholders, including C-suite executives.
  • Commercial Acumen: Target driven, with previous experience managing and working towards sales targets and KPIs. Strong commercial acumen and strategic problem-solving skills.
  • Curiosity: Demonstrate deep curiosity about the payments industry, customer business models, and the strategy to drive growth.
  • Self-Starter: Highly independent worker and self-starter, comfortable managing a large revenue budget within a small team and working across global time zones.
  • Skills: Exceptional communication, strong project management skills, and comfort with large data sets.
  • Adaptability: Dynamic approach, capable of managing multiple concurrent opportunities in a fast-paced, entrepreneurial environment.
  • Language: Fluent in English.

About Checkout.com

Checkout.com is a global payment processing company that allows businesses to accept payments from customers all over the world. The company was founded in 2012 and has since grown to become one of the largest payment processors in the world. Checkout.com offers a range of payment solutions, including credit and debit card processing, alternative payment methods, and more. The company is known for its innovative technology and its ability to process payments quickly and securely. Checkout.com is headquartered in London, England, and has offices in several other countries around the world.
Learn more about Checkout.com
Size
1,000 employees
Industry
Founded
2012

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