American Express

Manager - Account Development

American Express$110K — $130K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in strategic relationship management, enterprise sales, business development, or management consulting.
  • Ability to build relationships with C-suite stakeholders in complex organizations.
  • Strong problem-solving skills to identify and translate business needs into opportunities.
  • Proven success in closing significant growth opportunities.
  • Financial and analytical skills to connect solutions to business outcomes and ROI.
  • Excellent communication, storytelling, and negotiation abilities.
  • Entrepreneurial mindset with adaptability and a bias toward action.

Responsibilities

  • Own and grow strategic client relationships as a trusted B2B payments advisor.
  • Understand clients' business models and priorities to identify growth opportunities.
  • Use a consultative approach to diagnose client challenges and create actionable solutions.
  • Build data-driven business cases to link American Express offerings to client ROI.
  • Develop strategic account plans to prioritize growth opportunities and create a roadmap.
  • Establish and nurture relationships with senior executives and decision-makers.
  • Maintain a disciplined pipeline and execute on new opportunities efficiently.
  • Lead complex negotiations and balance customer value with sustainable economics.
  • Coordinate cross-functional teams to deliver tailored client solutions.
  • Navigate complex client environments with an ownership mindset.

Benefits

  • Collaborative work culture.
  • Professional development opportunities.
  • Access to a global network of industry experts.
  • Opportunities for travel related to business needs.
Full Job Description
Job Description

How will you make an impact in this role?

The Global Commercial Services - Global and U.S. Large Enterprise Client Group manages some of American Express' largest and most strategically important commercial clients, delivering differentiated solutions that create value for our customers and drive sustainable growth for American Express.

The U.S. Industry Verticals team combines strategic client management, consultative problem solving, and commercial execution to accelerate B2B payments growth across some of the largest companies in the U.S.

This is not a traditional account management role. Our Client Managers operate as trusted advisors and payments consultants with commercial ownership developing a deep understanding of a client's business, uncovering pain points and growth opportunities, and connecting those needs to differentiated American Express solutions.

We are looking for someone who brings the structured thinking of a consultant, the commercial instincts of a salesperson, and the relationship skills of a strategic account leader.

This role will report to the U.S. Verticals Director supporting the Manufacturing industry portfolio.

Responsibilities

  • Own and grow a portfolio of strategic client relationships, serving as a trusted B2B payments advisor.
  • Develop a deep understanding of clients' business models, strategic priorities, financial objectives and pain points to uncover opportunities for mutual growth.
  • Apply a consultative approach to diagnose business challenges and translate client needs into actionable commercial solutions.
  • Build compelling, data-driven business cases that connect American Express capabilities to measurable client outcomes and ROI.
  • Develop and execute strategic account plans that identify whitespace, prioritize opportunities and create a roadmap for sustainable growth.
  • Build multi-tiered relationships, including senior executives and C-suite decision makers, and proactively address gaps in relationship coverage.
  • Maintain a disciplined pipeline and proactively originate, advance and implement new opportunities with a focus on speed to execution and measurable results.
  • Lead complex renewals, expansions and commercial negotiations, balancing customer value with sustainable economics.
  • Orchestrate cross-functional teams across GCS, GMNS, B2B Enablement, Analytics, Pricing, Finance, Legal, Marketing and Product to deliver differentiated client solutions.
  • Navigate complex client environments with an owner's mindset, adapting strategy, overcoming barriers and mobilizing resources to deliver results.
  • Maintain the highest standards of compliance, governance and risk management.


Qualifications

  • 5+ years of experience in strategic relationship management, enterprise sales, business development, management consulting, or another client-facing commercial/advisory role.
  • Demonstrated ability to establish credibility and build relationships with senior executives and C-suite stakeholders within complex organizations.
  • Strong consultative problem-solving skills with the ability to uncover underlying business needs and translate insights into commercial opportunities.
  • Proven track record of identifying, developing and closing meaningful growth opportunities.
  • Strong financial and analytical acumen, including the ability to connect solutions to quantifiable business outcomes and ROI.
  • Excellent executive communication, storytelling, negotiation and presentation skills.
  • Entrepreneurial mindset with strong ownership, intellectual curiosity, adaptability and bias toward action.
  • Ability to influence and mobilize partners effectively across a large, matrixed organization.
  • Knowledge of B2B payments, commercial payments or financial services preferred; demonstrated ability to quickly develop expertise in complex industries also valued.
  • Ability and willingness to travel up to 30%.
  • Bachelor's degree or equivalent experience required; MBA or other relevant advanced degree preferred.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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