Resp & Qualifications

This role requires candidates to be located in the Maryland, Washington, DC, or Northern Virginia (DMV) area.

Active Health and Life License is required

PURPOSE:

The Account Consultant Manager leads a team of Account Consultants responsible for driving retention, growth, and client satisfaction within the Mid-Size market segment (100999 employees). This role provides strategic leadership and coaching while partnering with brokers and clients to develop long-term relationships, deliver exceptional service, and achieve sales and retention goals. The Manager also maintains direct involvement with key accounts and supports the execution of growth strategies across the portfolio.

ESSENTIAL FUNCTIONS:

Team Leadership & Performance Management

• Lead, develop, and coach a team of Account Consultants to achieve sales, retention, and customer satisfaction goals.
• Provide ongoing performance management, mentoring, and professional development opportunities.
• Establish and monitor key performance metrics to drive individual and team success.
• Foster a collaborative, customer-focused culture that promotes accountability and high performance.

Sales & Account Management

• Develop and execute account strategies aligned with organizational objectives and market growth initiatives.
• Partner with brokers, consultants, and internal stakeholders to maximize client retention and identify new business opportunities.
• Support the sales and service activities necessary to ensure effective account management, implementation, and ongoing client support.
• Collaborate with clients to establish account goals and strategic business plans.

Client Relationship Management

• Build and maintain strong relationships with clients, brokers, and key decision-makers.
• Conduct regular business reviews to evaluate performance, identify opportunities, and recommend solutions that support client objectives.
• Serve as an escalation point for complex account issues and ensure timely resolution.
• Support the development and implementation of long-term customer relationship strategies.

Financial & Operational Management

• Forecast, budget, and monitor account revenue, profitability, and costs within assigned portfolios.
• Analyze business performance and market trends to identify opportunities for growth and retention.
• Ensure compliance with organizational policies, procedures, and regulatory requirements.

QUALIFICATIONS:

Education Level: Bachelor's Degree in Business, Finance or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications:

• Active Health and Life License is required.

Experience:

• 5 years sales experience.
• 1 year supervisory experience or demonstrated progressive leadership experience.

Preferred Qualifications:

• Experience in healthcare sales, account management, or health insurance.
• Experience working with brokers, consultants, and employer groups.
• Proven success leading teams in a client-focused, sales-driven environment.

Knowledge, Skills, and Abilities:

• Strong leadership, coaching, and team development skills.
• Excellent presentation, communication, and interpersonal skills.
• Proven ability to influence and build relationships with clients, brokers, and internal stakeholders.
• Strong negotiation, problem-solving, and strategic planning capabilities.
• Ability to analyze data and leverage insights to drive business decisions and achieve results.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Outlook.
• Working knowledge of CRM platforms, Salesforce, and other client relationship management tools.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of customer service and professionalism.

Travel Requirements:

Estimated Amount: 50-60% This position is expected to travel with their team to see clients and prospective clients.

Salary Range: $112,000 - $189,000

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

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