Position Title: Manager, Academic Success & Learner Supports

Employment Type: Full-Time Staff | Non-Union

Annual Salary Range: $85,000 - $95,000

Division: Education

Reports To: Director, Academic Services

Location: 2180 Yonge Street, Toronto, ON

The Role

Reporting to the Director, Academic Services, the Manager, Academic Success & Learner Supports is responsible for the leadership, delivery, and continuous improvement of learner support programs and services, with primary accountability for Mathify and related academic success initiatives.

The Manager oversees program operations, service quality, learner engagement, staff leadership, and program evaluation, ensuring that learner supports effectively advance academic success. Working collaboratively across Education and the broader organization, the Manager ensures services remain responsive, accessible, inclusive, evidence-informed, and aligned with learner needs.

Success in this role requires strong program and people leadership, operational excellence, knowledge of Ontario's education system, and a commitment to ensuring all learners have access to the resources and supports they need to thrive.

How you will make an impact

Academic Success & Learner Supports

• Lead the design, delivery, and continuous improvement of programs that strengthen academic achievement, confidence, engagement, and persistence.
• Develop and implement learner success initiatives that address barriers to learning and improve educational outcomes.
• Use learner feedback, educational research, and program data to inform program design, enhancements, and priorities.
• Guide the development of resources, supports, and interventions that help learners achieve their goals and successfully navigate educational pathways.
• Promote equitable access to academic supports for diverse learner populations.
• Ensure programs reflect best practices in accessibility, inclusion, learner-centred design, and educational quality.

Mathify Program Leadership

• Provide operational and program leadership for Mathify, one of Ontario's leading academic support services, ensuring a high-quality and accessible learner experience.
• Oversee service delivery, program administration, tutor operations, learner experience, and overall program performance.
• Monitor participation, satisfaction, service quality, and learner outcomes against established objectives and standards.
• Lead continuous improvement initiatives informed by learner feedback, evaluation findings, program data, and emerging practices in mathematics education and learner support.
• Manage budgets, contracts, tutors, vendors, service providers, and operational resources associated with Mathify.
• Support the ongoing evolution of Mathify so that it remains responsive to learner needs, Ontario curriculum expectations, and organizational priorities.

Learner Engagement & Service Accessibility

• Support learner engagement activities that improve awareness of and access to Mathify and other learner support programs.
• Supervise staff responsible for learner engagement functions and ensure activities align with learner success objectives.
• Collaborate with Communications, Marketing, Curriculum, and other internal teams to contribute program expertise, learner insights, and content.
• Support the development of presentations, webinars, information sessions, and learner-facing resources that promote awareness and understanding of available supports.
• Monitor participation trends and learner feedback to identify opportunities to improve accessibility, awareness, and service utilization.
• Ensure engagement activities reflect TVO's commitment to accessibility, equity, and inclusion.

Program Evaluation & Continuous Improvement

• Establish and monitor program performance measures, service standards, and learner success indicators.
• Analyze participation data, learner feedback, program outcomes, and operational information to identify trends, risks, and opportunities.
• Prepare reports, recommendations, and briefing materials that demonstrate impact and identify priorities for improvement.
• Monitor emerging practices in learner supports, student success, mathematics education, and academic intervention and recommend opportunities to strengthen programs and services.
• Foster a culture of evidence-informed decision-making, innovation, and continuous improvement.

Operations & Resource Management

• Manage program budgets, contracts, procurement activities, schedules, and allocated resources.
• Develop and maintain effective operational procedures, service standards, workflows, and documentation.
• Monitor program risks and implement mitigation strategies to support service quality and continuity.
• Ensure compliance with educational policies, privacy requirements, accessibility standards, and service expectations.
• Support the planning and implementation of approved learner support initiatives and service enhancements.

Team Leadership & Collaboration

• Provide day-to-day leadership, coaching, and support to staff and program contributors.
• Establish clear goals, priorities, responsibilities, and performance expectations.
• Foster a collaborative, inclusive, learner-centred, and high-performing team environment.
• Support professional growth through coaching, mentorship, feedback, and development opportunities.
• Work collaboratively across Education and the broader organization to advance learner success priorities and organizational objectives.
• Contribute program expertise and learner insights to cross-divisional initiatives and organizational priorities as appropriate.

What you will bring to TVO

Education

• A university degree in Mathematics, Education, Educational Leadership, Science, Computer Science, Engineering, Technology, or a related field is required.
• A Bachelor of Education degree, Intermediate/Senior Division qualifications in Mathematics, and membership in good standing with the Ontario College of Teachers are required.
• Bilingual English and French is an asset.
• An equivalent combination of education and relevant experience may be considered.

The Person

We are looking for a practical, learner-focused leader who brings educational expertise, sound operational judgment, and a genuine commitment to helping students succeed.

The successful candidate will be:

• Passionate about learner success, academic achievement, mathematics education, and educational equity.
• A strong manager who can connect program goals with clear plans, reliable operations, and measurable results.
• Comfortable navigating multiple priorities and making sound decisions in a dynamic environment.
• Committed to using evidence, data, and learner feedback to improve programs and outcomes.
• A collaborative relationship builder who works effectively across teams and disciplines.
• An approachable and supportive people leader who develops talent, creates clarity, and encourages accountability.
• Motivated by TVO's public purpose and the opportunity to expand access to trusted academic supports for learners across Ontario.

Leadership Experience

• A minimum of five years of progressive leadership experience in education, mathematics education, learner support services, student success programming, academic intervention, digital learning, or a related field.
• Experience leading programs and services that support learner achievement, engagement, and educational outcomes.
• Experience supervising employees and coordinating multidisciplinary projects and initiatives.
• Experience managing budgets, contracts, vendors, and external service providers.
• Demonstrated success implementing program improvements, managing change, and strengthening operational performance.
• Experience collaborating with educators, schools, families, and community organizations in support of learner success objectives.

Functional Capability

• Knowledge of Ontario's education system, curriculum, and learner support environments.
• Strong understanding of learner support services, student success practices, mathematics education, and academic intervention strategies.
• Experience using data, learner feedback, and evaluation findings to guide decision-making and demonstrate program impact.
• Strong project management, planning, organizational, financial management, and problem-solving skills.
• Ability to manage competing priorities and deliver results in a fast-paced and evolving environment.
• Knowledge of Universal Design for Learning (UDL), accessibility standards, and inclusive educational practices.
• Understanding of online and blended learning environments and digital learner support models.
• Excellent written, verbal, facilitation, and presentation skills.
• Demonstrated ability to build productive working relationships with diverse colleagues, contributors, and communities.

Sector

• Experience working within publicly funded education, government, Crown agencies, post-secondary education, or not-for-profit organizations is considered an asset.
• Familiarity with Ontario's educational landscape, student success initiatives, learner support services, and diverse learner populations is highly desirable.

Personal Effectiveness

• Exceptional communication and interpersonal skills.
• Sound judgment, professionalism, integrity, and accountability.
• Strong organizational and time-management skills.
• A collaborative and inclusive leadership style.
• Demonstrated commitment to accessibility, equity, diversity, inclusion, and learner-centred practice.
• Resilience, adaptability, and a constructive approach to change and continuous improvement.
• Commitment to TVO's mission of inspiring learning that changes lives and enriches communities.

What we offer

Working at TVO, you'll have the opportunity to do meaningful work that impacts millions of Ontarians. You'll belong to a diverse, tight-knit community of talented colleagues who share a passion for education. With learning at the centre of everything we do, we invest in developing our people and promoting a culture of continuous learning. You might even get to meet Polkaroo!

We hope you'll consider joining us.

Applications will be accepted until 4:00pm on October 16.

Not sure you have everything we're asking for, but know you can make a big impact? We encourage you to apply for consideration.

Please Note:

We are hiring for an existing vacancy on our team and expect to move forward with screening and interviewing candidates shortly after the posting closes.

The posted salary range reflects the target hiring range for the position. Final compensation will be determined based on a number of factors including qualifications, relevant experience, and internal equity.

TVO does not use artificial intelligence (AI) or automated decision-making tools to screen, assess, or select candidates. All applications are reviewed by the hiring team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process (e.g., including alternate formats of materials, accessible meeting rooms). If you are seeking accommodations during the application or interview process, please advise us as soon as possible so t