Description & Requirements
The St. Luke's Health Plan Technology team is growing, and we are seeking an IHT Manager to join our team. The IHT Manager for St. Luke's Health Plan Technology leads a high-impact team responsible for implementing and supporting technologies that enable critical business and operational goals. This role partners closely with operational leaders to translate needs into clear priorities by setting standards, allocating resources, and guiding complex initiatives from strategy through execution while monitoring performance and service delivery. The position also plays a key leadership role in workforce planning-hiring, developing, and evaluating systems analysts-while serving as a trusted liaison across departments to ensure alignment and effective communication. With a strong focus on continuous improvement, the IHT Manager drives efficiency, scalability, and innovation in support of St. Luke's Health Plan strategic objectives.
- Oversees the evaluation, selection, and implementation of systems or technologies.
- Determines business requirements and needs, identifies key performance factors, defines projects and priorities, establishes standards related to department/program operations; recommends and allocates resources based on business priorities.
- Responsible for the planning, organizing and staffing of the department; makes decisions on personnel actions (hiring, terminations, promotions, etc.); assigns personnel to projects and directs their activities; reviews and evaluates work and prepares performance reports.
- Consults with personnel in other departments to coordinate activities; responsible for communication and acts as a liaison with internal departments.
- Recommends strategies to assist the business in meeting its critical goals and objectives in the most efficient manner possible; administers recurring or daily functions or processes necessary for business execution and identifies opportunities for improvement or efficiencies.
- Supports the organization's strategy and service delivery standards; monitors service levels and key service delivery performance indicators or metrics, and identifies areas where performance can be improved through changes.
- Helps develop long-term plans taking into account trends and changing organizational needs; decisions and problem solving are guided by policies, procedures and department plan; receives guidance from senior manager/director.
- Advises subordinates on administrative policies and procedures; evaluates and recommends changes to policies or procedures.
- Possess comprehensive knowledge of department systems, programs and technology.
- Perform other duties and responsibilities as assigned.
Minimum Qualifications:
- Education: Bachelors degree or experience in lieu of degree
- Experience: 4 years relevant experience
- Licenses/Certifications: None
What's In It For You
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
