Summary

These positions are located in the Department of Education, Federal Student Aid (FSA). To deliver the best possible experience for students and their families, we are hiring multiple roles for our supervisory management and program analyst teams.

Duties

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We encourage you to read this entire vacancy announcement prior to submitting your application.

As a Management and Program Analyst, GS-0343-11, you will be responsible for:
• Provides technical assistance and direct support to management staff.
• Assists with the implementation of new procedures and workflow enhancements impacting office operations.
• Communicates effectively with internal and external customers regarding operational processes, service concerns, and program-related initiatives.
• Completes assigned projects across multiple administrative functions accurately and on time.

As a Management and Program Analyst, GS-0343-12, you will be responsible for:
• Evaluates administrative functions to identify ways to improve efficiency, effectiveness, productivity, and customer service.
• Oversees and executes various administrative support functions including budget, contracts, time and attendance, records, emergency preparedness, and space and facilities management.
• Interprets and ensures compliance with administrative rules, regulations, and policies.
• Establishes and maintains information reporting systems to track the status of administrative actions.

As a Management and Program Analyst (Consumer Education and Financial Literacy Specialist), GS-0343-12, you will be responsible for:
• Developing and supporting consumer education and financial literacy content, campaigns, and outreach products. Planning, developing, and coordinating educational materials, campaign content, presentations, toolkits, digital content, and other resources that help students, parents, borrowers, and other consumers understand federal student aid and make informed financial decisions.
• Analyzing customer insights, program data, and stakeholder feedback to improve consumer education efforts. Reviewing qualitative and quantitative information to identify trends, assess customer needs, evaluate campaign or content effectiveness, and recommend improvements to educational products and outreach activities.
• Coordinating with internal and external stakeholders to support consumer education priorities. Working with FSA program offices, communications teams, digital product teams, servicing organizations, vendors, schools, and other stakeholders to develop, coordinate, and deliver consumer education and financial literacy activities.

Requirements

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Conditions of employment

• You may be subject to serve a one-year probationary period.
• Must be a US Citizen
• Males 18 and over must be registered with the Selective Service.
• Relocation will not be paid.
• Must complete a Background Investigation and Fingerprint check.

Condition of Employment:

As a condition of employment for accepting this position, you may be required to serve a probationary period or trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period OR trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. We will consider all qualifying experience, including any volunteer experience.

Qualifications

This is an open continuous announcement with cutoff dates. Applications will be referred based on receipt of application and established cutoff dates as follows:

1st cutoff date: 07/10/2026

Last cutoff date: 07/24/2026

Minimum Qualification Requirements

You may meet the minimum qualifications for the GS-11, if you possess the specialize experience, education, or a combination of the two. You may meet the minimum qualifications for the GS-12, if you possess the specialized experience.

Specialized Experience for the GS-11

One year of experience in either federal or non-federal service that is equivalent to at least a GS-09 performing two (2) out of three (3) of the following duties or work assignments:

1. Experience working with Title IV regulations, federal student aid policies, and program procedures in higher education, loan servicing, financial services, or similar regulated environments.

2. Experience developing written responses, reports, summaries, findings, briefing materials, and presentations using tools such as SharePoint, Adobe, Power BI, PowerPoint, and Excel in a fast paced work environment.

3. Experience supporting or coordinating activities related to Title IV program administration, oversight, compliance, operations, customer service, policy implementation, partner participation, borrower services, grants, contracts, budgets, human resources, emergency preparedness, or other administrative functions, while managing assignments and deadlines in collaboration with internal and external stakeholders.

OR

A combination of both education and experience in which the total percentages must equal at least 100 percent to qualify an applicant for that grade level. See EDUCATION SECTION of the vacancy announcement.

Specialized Experience for the GS-12

One year of experience in either federal or non-federal service that is equivalent to at least a GS-11 performing two (2) out of three (3) of the following duties or work assignments:

1. Experience interpreting and applying Title IV regulations, federal student aid policies, and program procedures in higher education, loan servicing, financial services, or similar regulated environments.

2. Experience analyzing program operations and data-driven solutions to improve performance and support strategic objectives.

3. Experience managing and coordinating activities related to Title IV program administration, oversight, compliance, operations, customer service, policy implementation, partner participation, borrower services, grants, contracts, budgets, human resources, emergency preparedness, or other administrative functions, while managing assignments and deadlines in collaboration with internal and external stakeholders.

Knowledge, Skills, and Abilities (KSAs)

The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).

GS-11

1. Skill in applying analytical and evaluative methods and techniques in developing new procedures and approaches to identify and resolve significant issues and problems.

2. Knowledge of office policies, practices, principles, and techniques of administrative functions in order to complete assignments.

3. Skill with communicating effectively both orally and in writing to make recommendations.

4. Knowledge of a variety of administrative functions.

GS-12

1. Knowledge of administrative functions or processes to improve office productivity, efficiency, or effectiveness.

2. Ability to communicate effectively both orally and in writing to maintain good working relations within and across offices to ensure effective execution of administrative functions.

3. Ability to interpret office policies, practices, principles, and techniques in order to complete assignments and provide high level technical and consultative advice.

4. Skill in applying analytical and evaluative methods and techniques in developing of new procedures and approaches to identify and resolve significant issues and problems of a unique nature.

Education

You may meet the minimum qualifications of this position by meeting the following education options.

(GS-11)

Ph.D. or equivalent doctoral degree

or

3 full years of progressively higher level graduate education leading to such a degree

or

LL.M., if related

or

A combination of specialized experience and education that when taken as a percentage of the required education and experience total 100% or more.

(GS-12)

Education cannot be substituted for experience for this position and grade level.

Foreign Education:

Education completed in foreign colleges or universities may be used to meet education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. If you are using foreign education to meet qualification requirements, you must submit a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, please click Foreign Education.

Additional information

Veterans' Career Counseling: If you are a veteran interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, you may email [redacted] to schedule a session with a career counselor ("Veterans Counseling Session" should be placed in the subject line of the email).

Student Loan Default: If selected for this position, we will verify that you have not defaulted on any loan funded or guaranteed by the U.S. Department of Education. If you are found to be in default, we will contact you to make arrangements for repayment prior to making an official offer of employment.

Suitability and Investigation: If selected for this position, you will be required to complete the Declaration for Federal Employment (OF-306) to determine your suitability for federal employment and successfully complete a pre-appointment investigation/background check.

Essential/Non-Essential: This position is considered essential for purposes of reporting to work during federal government closures.

Financial Disclosure: This position does not require financial disclosure.

Bargaining Unit: This position is included in the bargaining unit (American Federation of Government Employees (AFGE) Local 252).

Selections: Agencies have broad authority under law to hire from any appropriate source of eligibles and may fill a vacancy in the competitive service by any method authorized. We may make additional selections from this vacancy announcement within 90 days from the date the selection certificates are issued, should vacancies occur. We may also share selection certificates amongst program offices across the agency.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

As an ED employee, you will also benefit from our family-friendly work environment. As part of our commitment to maintain a work life balance, we offer excused leave for Parent/Teacher Conferences (3 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service. Other flexibilities that may be available to you include alternative work schedules. You may be eligible to receive a recruitment incentive for this position. To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon. You may be eligible to receive a relocation incentive for this position. To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon. You may be eligible to participate in the Student Loan Repayment Program as a recruitment incentive for this position. To receive student loan repayments, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.