Summary

This position is in Education Service (EDU), Veteran Benefit Administration (VBA). The Management and Program Analyst position is within the Program Oversight and Accountability Division (EDU) , and assigned to the Approvals Management and Oversight (AMO) Team. The incumbent reports to the Supervisory Management and Program Analyst. The incumbent is responsible for providing administrative and analytical support for the AMO Team who focuses on safeguarding the integrity of the G.I. Bill.

Duties

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Specific duties include:

• Provides comprehensive administrative support to ensure the efficient operation of the AMO team.
• Develops and maintains tracking systems for recurring reports, deadlines, and actions, ensuring leadership is informed and program operations are fully supported.
• Leads consultations with the team members and supervisor as outlined in established policies and procedures.
• Prepares written correspondence, reports, presentations, and other applicable documents in response to requests from both internal and external stakeholders.
• Monitors and responds to inquiries received through AMO team communication channels.
• Applies technical and administrative knowledge and leverages technology to identify and implement automation that aligns processes between and among stakeholders.
• Represents the AMO team at meetings with all levels of management that involve the review of statistical reports, findings, and recommendations.
• Reviews assigned program approval workload products within the system of record or other business systems to ensure all aspects of the approval are complete and aligned to statutory and regulatory requirements.
• Tracks the progress of weekly, monthly, and quarterly activities with respect to approval, compliance, and liaison performance measures.
• Provides project management support across multiple initiatives.
• Conducts analysis of program operations, policies, and performance to identify trends, gaps, and opportunities for improvement.
• Uses both qualitative and quantitative methods; the analyst evaluates program data, prepares reports, and develops recommendations for decision-makers.
• Reviews administrative processes to ensure alignment with organizational goals, identifying inefficiencies and proposing changes to improve effectiveness.
• Conducts periodic studies involving the compilation and analysis of data for evaluating and improving the effectiveness of approval, compliance, and liaison activities within the division.

Promotion Potential: None; this position is at the full performance level.

Work Schedule: Full-time, Monday through Friday, 8:00 am - 4:30 pm

Compressed/Flexible: Not Available

Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual: This is a virtual position.

Position Description/PD#: Management and Program Analyst (AMO); PD38714A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not Required

This is a bargaining unit position.

Requirements

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Conditions of employment

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/31/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-13 position you must have served 52 weeks at the GS-12 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:

GS-13 Grade Level:

• Specialized Experience: Specialized experience is a mastery in identifying problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations; high proficiency in oral and written communication to prepare reports and summaries of research and development projects; knowledge of VA program approvals and/or compliance, and a comprehensive knowledge of the range of administrative laws, regulations pertaining to VA education benefits.
• Education Substitution: None. There is no education substitution at this grade level.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Frequent requirement to carry laptop and documents weighing up to 20 pounds within the office space or to separate geographical location. There may be some walking, bending, or driving an automobile.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no education substitution for this grade level.

Additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.