Functional Title: Management Analyst IV Job Title: Management Analyst IV Agency: Dept of Family & Protectve Svc Department: Chief Inf Office-Op Posting Number: 21660 Closing Date: 10/25/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Range: $5,797.66- $9,508.25 Pay Frequency: MonthlySalary Group: TEXAS-B-25 Shift: Day Additional Shift: Telework: Not Eligible for Telework Travel: Up to 15% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location:Job Location City: AUSTIN Job Location Address: 4900 N LAMAR BLVD Other Locations: Austin MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X
641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS

GENERAL DESCRIPTION:

Performs highly advanced (senior-level) professional organizational analysis, program oversight, and strategic and business planning work to support the goals and improve operational effectiveness within DFPS Information Technology Services. Supports the development and execution of IT strategies, goals, technology initiatives such Case Management Transformation Project, and operational initiatives. The position analyzes IT programs, policies, business processes, and systems, to develop and implement recommendations to improve operational efficiencies. Leads and supports technology and organizational studies and evaluations, analyzes systems and business processes, and prepares operations and procedures manuals to assist management in operating more efficiently and effectively. May conduct legislative analysis or work as needed. May act as Team Lead or Subject Matter Expert. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

ESSENTIAL JOB FUNCTIONS:

• Develops new or modify existing operational program policies, procedures, goals, and

objectives.

• Collects and analyzes data in areas such as workload, operational, business, and managerial practices; staff utilization; and organizational structure and development.
• Monitors and reviews current organizational, procedural, and operational systems for effectiveness, efficiency, and conformance to established guidelines, and collaborates with division management to plan and evaluate internal functions, program activities, business development strategies, and technical processes to ensure business needs are met.
• Implements operational change management plans and drafts corresponding communications.
• Researches new or improved business and management practices for application to agency programs or operations.
• Analyzes new or proposed legislation or regulations to determine their effect on program operations and management, participates in providing input and consultation related to area of expertise to analyze and track legislation.
• Prepares comprehensive technical records and reports to present and interpret data, identify alternatives, and make and justify recommendations.
• Conducts readiness assessments for change initiatives, analyze results, and report

findings to management.

• Develops solutions to organizational issues and concerns, develops organizational change

strategies and plans, and/or conducts training for implementation of organizational

solutions, strategies, and plans.

REGISTRATIONS, LICENSURE REQUIREMENTS OR CERTIFICATIONS:

N/A

KNOWLEDGE SKILLS ABILITIES:

• Knowledge of DFPS policies, practices, and workflows
• Knowledge of DFPS organizational structure, business processes, and service delivery environment.
• Knowledge of current DFPS applications
• Knowledge of business process analysis and quality improvement.
• Knowledge of technical and business writing, planning and execution of documentation requirements for technology or business projects.
• Knowledge of auditing methods and systems and the ability to monitor, audit and remediate issues.
• Skill in preparing technical documents and maintaining accurate versions of documents.
• Skill in managing multiple and competing priorities.
• Skill in problem solving, critical thinking and detecting potential issues and working to avoid delays and issues with all assignments.

• Ability to establish goals, objectives, and timelines, to direct and organize tasks and projects and to analyze information comprehensively and accurately.
• Ability to build, establish, and maintain effective working relationships and coalitions and communicating effectively in person, by phone and by email.
• Ability to interpret and explain governmental and agency regulations, policies, and procedures, and make recommendations for process improvement.
• Ability to obtain support and commitment from team members, including monitoring team assignments and seeking approvals on documents.
• Ability to respond to customer (legal, budget, program, executive) inquiries and monitor and report on assignment status.
• Ability to resolve customer issues with a focus on customer satisfaction.
• Ability to coordinate and review the entry of information into databases and tracking logs and ensure information is accurate and up to date.

Initial Selection Criteria

• Graduation from an accredited four-year college or university. Work experience may be substituted for education.
• Two years of experience in policy development, legislative work, strategic planning, or organizational change management.
• Excellent written communication skills as demonstrated via application and resume.

Preferred

• Experience working on large-scale IT or system modernization projects.

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Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at [email protected] with additional questions.