The Process Improvement (PI) Manager drives continuous improvement across Managed Transportation by redesigning business processes, scaling operational capabilities, and accelerating technology adoption. Using Lean Six Sigma and other structured problem-solving methodologies, the role identifies and delivers opportunities to improve productivity, reduce cost-to-serve, and increase organizational capacity. These improvements produce measurable business outcomes that support sustainable, scalable growth.
Responsibilities: - Drive structured continuous improvement initiatives using Lean Six Sigma and related methodologies to deliver measurable gains in productivity, quality, cost-to-serve, and customer experience.
- Design and deploy task centralization and shared-service operating models that standardize repeatable workflows to scale operations.
- Lead process mapping and pain-point discovery across Managed Transportation workflows to surface opportunities to improve productivity and reduce cost-to-serve.
- Evaluate and implement automation and AI-related technologies to eliminate manual work, improve quality, and increase organizational capacity.
- Develop business cases and prioritize opportunities by strategic value and return on investment (ROI), managing a portfolio of improvement initiatives from ideation through implementation and benefit realization.
- Champion a culture of continuous improvement and strong collaboration across Managed Transportation teams and cross-functional partners.
Qualifications:- Experience with business intelligence and automation platforms (Tableau, Power BI, Power Automate, Microsoft Copilot)
- Demonstrated expertise in business operations, workflows, and customer service delivery models
Required:- Bachelors Degree
- Six Sigma Green Belt or higher
- 5 to 7 years experience in continuous improvement initiatives using Lean Six Sigma methodologies
- Hybrid work setting - Tuesday/Wednesday/Thursday in the office at our Chicago HQ
Work environment/physical demands summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
BenefitsFor more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
Compensation$85,042.00-123,650.00 per year
