Responsibilities- Own the performance of Exotec systems at client sites
- Oversee the reliability of client sites, analyzing performance, and creating and executing performance improvement plans
- Analyze the root cause of issues escalated from Exotec Control Center
- Act as level 2 escalation for non-core products (3rd party conveyors, etc.)
- Work directly with clients to diagnose and resolve interoperability issues
- Plan and execute site software and system updates
- In conjunction with the sites managers, coach on-site technicians on site best practices to support uptime targets
- Propose and help drive maintenance procedures and process improvements across North America and globally.
- Actively engage with Exotec R&D and product teams on specific maintenance issues
- As part of the client team, work with the client contract engineer and sites manager to respond to client requests, including monthly performance reporting
RequirementsWe strongly encourage applications from candidates of all genders to help us build a truly inclusive environment. If you don't meet every requirement listed below, don't worry-your skills and experiences may still make you a great fit!
- 5+ years of robotics maintenance experience, ideally in the industrial automation, materials handling, warehousing and/or logistics sectors
- Bachelor's degree or equivalent in engineering required
- Broad knowledge on software, mechanical and electrical engineering
- Strong analytical and data interpretation skills with an enjoyment for solving problems, both big and small
- Customer service mindset
- Ability to collaborate with others as well as drive your own work
- A comfort in communicating regularly with clients, contractors and suppliers
- Travelling up to 60% to client sites across North America
Benefits- Competitive compensation package, inclusive of salary, annual bonus and financial incentives for travel
- Comprehensive medical, dental and vision coverage
- Generous vacation and time off policy
- 401(k) with company match up to 5%
- Continuous opportunities for training and development in a quickly growing company
- Beautiful, newly renovated office space in midtown Atlanta
To apply, please submit your résumé. Only shortlisted candidates will be contacted for the next steps in the hiring process. We look forward to receiving your application!
