Job Description

Key Responsibilities May Include:

• Manage and monitor the asset recovery process across the assigned region, ensuring compliance with Asset Recovery guidelines and achieving collection targets.
• Provide leadership, support, and guidance to Asset Recovery Representatives, ensuring optimal territory coverage and recovery efficiency.
• Collaborate with Logistics and wider asset management teams to ensure timely and efficient collections, minimizing delays and optimizing resource allocation.
• Oversee transportation costs, ensuring alignment with budget targets by leveraging the most cost-effective carriers and methods.
• Track and resolve operational issues related to transport, collections, and customer interactions, ensuring timely solutions and continuous improvement.
• Ensure adherence to safety standards across all recovery operations, fostering a culture of zero harm and compliance within the team.
• Regularly review and analyze collection performance, providing weekly reports and recommendations to drive improvements.
• Drive the continuous improvement of asset recovery processes, ensuring that hardware, tools, and resources are up-to-date and support efficient operations.

Business

Function/Department

Position Title & Location

CHEP USA

Asset Management

LVR Regional Manager / Field Based (Region Based; Texas, Oklahoma, Louisiana)

Band

Reports to and Location

3

Sr. Manager, LVR / Field Based

Number of Reports

Total

Direct Reports

Number of Staff (direct & indirect): 22-28 / 25-30

Total (FTE): 25-30

Number of Staff (direct): 22-28

Position Purpose

The LVR Regional Manager role will be responsible for leading all aspects of CHEP's Low Volume Recovery operations within a certain geographical region. This will include developing, implementing and executing all strategic and operational plans for LVR related to the region's safety, compliance, staffing, logistical execution, customer service, reporting and financial planning & performance. The Regional Manager will directly lead 22 - 28 LVR Reps including Rep I, Rep II and CDLA Reps and have dotted-line responsibility for the leadership of the LVR Operations Planning Coordinator, Transport Safety Coordinator and LVR Admin assigned to the region. This role will be critical in ensuring that the LVR team is able to deliver the asset management, financial and safety goals established for a given period as well as ensuring proper budgets, forecasts and continuous improvement initiatives are in place.

Scope

Annual Revenue Budget: Revenue = ~$250k / Cost Center = ~ $5M

Number of Countries: 1

Number of Locations: 10-15

Major/Key Accountabilities

• Direct leadership of up to 30 LVR Reps (Rep I, Rep II and CDLA Reps)
• Ensure full compliance with all DOT, Safety, Reporting and other expectations are met
• Improve overall collection volume and operational efficiency performance for all LVR Reps within responsible region
• Partner with local Operations and Supply Chain leadership to ensure efficient returns are being completed
• Partner with LVR Operations Planning and Global Asset Productivity team to ensure all potential automation and tools are being fully utilized by the region
• Oversee execution of the integration of other service areas within the CHEP business with LVR.
• Oversee P&L performance of LVR Fleet in responsible region
• Maintain staffing and CIFOT/DIFOT service level within responsible region
• Partner with internal support teams to plan, implement and manage continuous improvement initiatives related to all aspects of the LVR Fleet Management.
• Partner with local, regional, and national account owners to drive volume, efficiencies, and customer satisfaction for our customer accounts being serviced by LVR.

Measures

• LVR Headcount & Turnover
• Collection & Delivery Volume
• Cost per Pallet & Net ULP Impact
• At Fault Accidents/Incidents
• Systems Compliance
• BIFR
• On Time Performance
• Revenue Generated
• Pulse Engagement Score
• Decarbonization Performance

Authority/ Decision Making

• Hiring, Development and Performance Management of Direct Reports
• Strategic Planning and Execution of LVR Operations
• Execution of strategic alignment w/ Asset Recovery, Sales, Retail Sales, Operations, Logistics and any other business functions related to specific territory
• Working Autonomously
• Working in a Matrix Organization

Key contacts

Internal

External

• LVR Leadership & Field Reps (All Regions)
• Asset Control Leadership & Reps
• Global AP
• Operations & Supply Chain
• Logistics, Transportation & Planning
• Transportation Safety & General HSE
• IT
• Retail & Manufacturing Sales
• HR & Talent Acquisition

• IT Vendors
• 3PL Operations Leadership
• DOT Support & Leadership
• Key Retail & Manufacturing Customers
• NPDs

Qualifications

• What formal qualifications are "must haves" and what qualifications would be valued but are not essential. State what the role requires, not what the post holder brings to the role.

• Strong leadership skills
• Understanding of CHEP's Asset Management strategies
• Familiarity with current LTL/Route optimization strategies
• Familiarity with DOT Regulations
• Ability to lead complex regional transportation execution plans
• Comfortable with making adjustments to established plans "on-the-fly"
• Strong communication and presentation skills
• Self-motivated
• Customer focused

• Familiar with CHEP's supply chain and general strategy
• Able to easily communicate logistical challenges with other business functions
• Comfortable providing direction to indirect reports
• Ability to create and execute a vision within a new solutions environment

Experience

• High School Diploma Required
• Bachelor's Degree Preferred
• 3-5+ years People Leadership Experience
• 3+ years of P&L management/ownership
• Development of Performance Reporting/KPI program
• Customer-facing Issue Resolution preferred
• Development of a new team or business unit
• Leadership of significant process change impacting 50+ front line employees

Skills and Knowledge

• Leadership of Complex teams
• Transportation Management Systems
• Microsoft Office
• DOT eLog Systems (ex: JJ Keller Encompass)
• Customer Service Strategies
• P&L Management
• SalesForce
• Strategic Workforce Planning

Languages

Essential

Desirable

• English

• Spanish

Remote Type

Fully Remote

Skills to succeed in the role

Active Listening, Change Leadership, Change Management, Coaching, Collaboration, Computer Literacy, Data Analysis, Data Literacy, Decision Making, Delegation, Disruptive Thinking, Feedback, Financial Literacy, Inclusive Leadership, Leading Customer Centric Teams, Mentorship, Motivating Teams, Numeracy, Prioritization, Scheduling, Self-Awareness, Storytelling, Strategic Thinking, Talent Development, Workforce Planning